Assistant Reservation Manager (Saudi nationality)

؜ - ؜Riyadh ؜ -

Job details

Company Description


"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo!


BELIMITLESS"


Job Description



  • Respond to all reservation requests and incoming calls in a courteous, efficient, professional and friendly manner in adherence to Fairmont Hotels & Resorts standards.

  • Follow-up on all voicemails and emails in a timely manner

  • Responsible for changes, cancellations, billing, upgrading, etc for all guests

  • Responsible for charging advance deposits, no-show fees and cancellation fees

  • Process and follow up on special guest requests

  • Working directly with all clients to handle any additions/cancellations/changes.

  • Assist in providing reservation related training to applicable operational departments

  • Review group resumes each week and double check VIP/staff reservations (rate, room type, billing, etc.) in PM for accuracy.

  • Perform all duties per the Reservations Daily / Weekly / Monthly checklist.

  • Maintaining and responding to all requests received in the Reservations email address

  • Research and support any / all Travel Agent commission inquiries

  • Lead by example in demonstrating high levels of guest service, teamwork and "stepping out of the box" where possible

  • Support the hotel's ongoing service and standards and philosophy.

  • Other projects and duties as assigned.


Additional Information


Your team and working environment:
In ‎1-‎2 sentences, introduce the team, property or office environment in a way
that reflects the culture
Note: Customization may be included for any specific local or legislative
requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.

Job Summary

  • Advertiser: AccorHotels
  • Announcement date: 15/09/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Riyadh
  • Salary: -
  • Phone number: -
  • Email:

    Show email

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