Store Supervisor | Molten Brown - Panorama Mall

INSPIRE | EXHILARATE | DELIGHT
For over six decades, Chalhoub Group has been a partner and creator of luxury
experiences in the Middle East. The Group, in its endeavour to excel as a
hybrid retailer, has reinforced its distribution and marketing services with a
portfolio of eight owned brands and over ‎300 international brands in the
luxury, beauty, fashion, and art de vivre categories. More recently, the Group
expanded its expertise into new categories of luxury watches, jewellery, and
eyewear.

Every step at Chalhoub Group is taken with the customer at heart. Be it
constantly reinventing itself or focusing on innovation to provide luxury
experiences at over ‎750+ experiential retail stores, online and through mobile
apps, each touch point leads to delighting the customer.

Today, Chalhoub Group stands for ‎14,000 skilled and talented professionals
across seven countries, whose cohesive efforts have resulted in the Group
being ranked third in the Middle East and first in Saudi Arabia as a Great
Place to Work.

To keep the innovation journey going, the Group has set up "The Greenhouse",
which is not just an innovation hub, but also an incubator space and
accelerator for start-ups and small businesses in the region and
internationally. This is just one of the several initiatives taken by the
Group to reinvent itself, catalysed by forward thinking and future-proofing.
The Group has also been embedding sustainability at the core of its business
strategy with a clear commitment towards people, partners and the planet, and
by being a member of the United Nations Global Compact Community and signatory
of the Women's Empowerment Principles.

What you'll be doing
Organizational :
Follow all relevant Retail policies, processes and standard operating
procedures so that work is carried out in a controlled and consistent manner
Operational :
Implement activities under minimal supervision
Escalate complex problems to the Shop Manager to ensure case/issue is closed
efficiently and in timely a manner
Guest Experience Focus:
Build and maintain guest experience standards in order to build strong loyalty
Ensure consistency in customer service delivered and handle all complaints
Sales Focus:
Assist in the achievement of sales target allocated to the store
Participate with the sales executive team in generating sales through high
selling techniques Manage VIP Guests relationships
Ensure stock levels are maintained as per guidelines Ensure adherence to
safety and security policies Stock Replenishment:
Enter all received goods in Baan inventory and ensure proper record of all
stock movements Order and replenish all goods to avoid any out of stock
situation
Assist the Shop Manager in preparing for inventory audit Merchandising:
Maintain high standards of Visual Merchandising housekeeping in term of
cleanness, display, lighting and stock rotation
Implement all merchandising as per the Brand 's visual merchandising
guidelines Conduct daily walkthroughs to check presentation standards
Team Management Support:
Understand and communicate the organization 's priorities to ensure team's
alignment with Group's objectives
Prepare schedule to ensure full coverage of the shop floor and maintain
grooming standards of the staff
Assist the Shop Manager in defining areas of responsibility for each sales team
member Manage, engage and guide the team reporting to the Store Manager
Participate in relevant projects and community activities as and when needed
What you 'll need to succeed
Technical - Retail
* Cross-Selling and Up-Selling
Knowledge of organizational strategies, tools and techniques for understanding
the needs of retail customers; ability to leverage that understanding to
create additional sales.
* Level ‎2 - Working experience:
Assists in weighing considerations and selecting products or services for
cross-selling and up-
selling
Cross-sells and up-sells retail products or services, or supports such, as
part of current responsibilities.
Uses available tools to research the buying history and preferences of
customers. Shares appropriate product information with cross-selling and up-
selling partners.
Helps document target differentiators and create sales scripts for cross-
sellers and up-sellers.
* Inventory Management (TRE)
Knowledge of, and ability to develop and use, strategies, practices and tools
for e ffectively managing local or distributed inventories of finished goods.
* Level ‎1 - Basic understanding:
Interprets basic reports used for inventory management.
Cites examples of seasonal considerations and adjustments to planned versus
actual inventory. Demonstrates understanding of concepts and practices for
inventory management.
Describes the purpose of tools and benchmarks used for inventory management.
* Retail Trends and Directions
Knowledge of marketplace experience, developments and trends related to the
retail industry; ability to use this information in support of organizational
goals.
* Level ‎1 - Basic understanding:
Locates relevant internal or external publications and other sources of
information about trends.
Demonstrates understanding of major trends and directions.
Describes major trends associated with a specific type of retail market or
channel.

Discusses organization's position and plans with regard to key retail trends.

What we can offer you
With us, you will turn your aspirations into reality. We will help shape your
journey through enriching experiences, learning and development opportunities
and exposure to different assignments within your role or through internal
mobility. Our Group offers diverse career paths for those who are
extraordinary, every day.
We recognise the value that you bring, and we strive to provide a competitive
benefits package which includes health care, child education contribution,
remote and flexible working policies as well as exclusive employee discounts.
To view all our perks and benefits, click here.
We Invite All Applicants to Apply
It Takes Diversity Of Thought, Culture, Background, Differing Abilities and
Perspectives to truly Inspire, Exhilarate and Delight our customers. At
Chalhoub Group, we are committed to inclusion and diversity.
We welcome all applicants to apply and be part of our exciting future. We
ensure equal opportunity for all our applicants without regard to gender, age,
race, religion, national origin or disability status.