Translation Workflow Coordinator

About Oliver Wyman:
Oliver Wyman is a global leader in management consulting. With offices in more
than ‎70 cities across ‎30 countries, Oliver Wyman combines deep industry
knowledge with specialized expertise in strategy, operations, risk management,
and organization transformation. The firm has more than ‎6,000 professionals
around the world who work with clients to optimize their business, improve
their operations and risk profile, and accelerate their organizational
performance to seize the most attractive opportunities.
Oliver Wyman is a wholly owned subsidiary of Marsh & McLennan Companies
[NYSE: MMC]. For more information, visit www.oliverwyman.com or follow Oliver
Wyman on Twitter @OliverWyman
Oliver Wyman is now looking for Translation Workflow Coordinator in our
Riyadh office.
The Opportunity:
Oliver Wyman Middle East is looking for a Workflow Coordinator in our
Translation function. The Workflow Coordinator is the first point of contact
for our clients and will support our Arabic Translators in scheduling client
requests and providing seamless access to our translation service. You will
join our professional translation support function and give you the
opportunity to build your career. If you are responsive, highly motivated,
have excellent negotiation and organisational skills, and have a keen eye for
detail, then the role of Translation Workflow Coordinator might be the one for
you.
Key responsibilities:
* As a Workflow Coordinator based in our Riyadh office, you are responsible for coordinating our client requests in the region.
* You act as the key contact point between our consultants and translators, providing a seamless and positive customer service experience
* Your daily tasks include constant interaction with our clients where you help determine the scope of each request, balancing capacity and demand for the translation team and actively seeking solutions
* You will be managing the translation inbox, coordinating ‎20 requests daily, find solutions to conflicting schedules and respond quickly to any changes occurring in the planned daily routine
* You will be assigning and updating tasks to translators, prioritizing work (with support from Manager or Team Lead)
* You are able to confidently troubleshoot minor work-related issues
* You will also be coordinating with vendor on overflow of requests, tracking outsource projects and processing of invoices
* In a rapidly changing environment, you stay organised and ensure optimal utilization
Personal specification:
* Possess ‎2-‎6 years of relevant experience
* Highly organized, operates well within a team, as well as independently
* Professional, tactful, and able to engage with colleagues at all levels in the firm
* Keen to work in a fast-paced and dynamic client-services environment
* Excellent verbal and written communication skills and able to deal with people across a multicultural environment, both in person in person and virtually
* Flexible attitude, hard-working and results driven
* Ability to demonstrate strong planning and organization skills.
Technical skills/Qualification:
* Proficient in Outlook, Word, PowerPoint, and Excel
* Familiar with CAT (Computer-Aided Translation) Tools is a plus
* Experience in translation industry is an advantage
* Educated to Graduate level (Degree in translation/languages)
* Language skills - fluent in English and Arabic - written, reading, and spoken
Why join us at Oliver Wyman?
At Oliver Wyman, we lead with heart - we love what we do and have fun while we
do it! We also strive for breakthroughs by questioning, seeking diverse
perspectives, and finding powerful and sustainable solutions. If you share
these values and want to work as one and own our impact at the same time, be
brave and achieve the amazing with us!
* We 're individuals who are self-starting, motivated, energetic, entrepreneurial about what we do. We have the common aspiration to have an impact, leave a legacy and change the world. We have no interest in running a steady-state business.
* We want to build, grow, and shape the environment around us. We value an environment where every member of Oliver Wyman is encouraged and expected to voice his or her opinion.
* We believe that to create a true meritocracy we need to remove artificial barriers to opportunity. We value people whose lives balance work and non-work activities because we believe they are both more interesting colleagues and are able to make better contributions to the Firm.
* We push ourselves hard to deliver excellence, but we also work to extract the maximum benefit from the flexibility of a project-based business. We provide the ability to take career breaks for personal or family reasons.
* We fundamentally value each other's time and are sensitive to how it is used. We are an output not input-based culture, have respect for people's personal decisions, and believe that one's workload must be sustainable. We seek balance for ourselves and our colleagues.