Head Concierge / Pre - Opening
A Head Concierge maintains an immaculate lobby and ensures consistently-
delivered exceptional customer service to Guests, especially as service
affects the transferring and storing of luggage.
What will I be doing?
As Head Concierge, you will maintain an immaculate lobby and ensures
consistently-delivered exceptional customer service to Guests, especially as
service affects the transferring and storing of luggage. The Head Concierge
interacts with Guests and contributes to the first impressions of our Guests
and, therefore, must perform the following tasks to the highest standards:
* Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service
* Ensure that all our individual customers and Groups receive fast, efficient and friendly service
* Ensure that either the Head Porter or Concierge Supervisor on duty are kept fully aware of any relevant feedback from either the customers or other departments
* Ensure messages and faxes are regularly delivered throughout the day
* Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures
* Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests and clients
* Maintain public areas and all equipment in immaculate condition
* Communicate with Security regarding any unattended luggage
* Greet all guests in public areas and rooms in a warm manner
What are we looking for?
Head Concierges serving Hilton brands are always working on behalf of our
Guests and working with other Team Members. To successfully fill this role,
you should maintain the attitude, behaviours, skills, and values that follow:
* Previous customer service experience in a supervisory role
* The ability to listen and respond to demanding Guest needs
* Excellent leadership, interpersonal, personal presentation and communication skills
* Accountable and resilient
* Commitment to delivering a high levels of customer service
* Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* A passion for delivering exceptional levels of Guest service
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For nearly a century, Hilton has offered business and
leisure travelers the finest in accommodations, service, amenities and value.
Hilton is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
A Plumber is responsible for fitting appliances, installing and maintaining heating and air conditioning units, and repairing plumbing systems to deliver an excellent Guest and Member experience. **What will I be doing?** As a Plumber, you are responsible for fitting appliances, installin…
Doorman / Pre - Opening A Door Man represents the hotel at the main entrance by greeting arriving and departing guests in an enthusiastic and courteous manner. Directs traffic at the main entrances to ensure the porte cochere is accessible at all times and offer luggage assistance to all guests. **…
Cleaner / Pre - Opening A Cleaner is responsible for cleaning and servicing to deliver an excellent Guest and Member experience while monitoring supply inventories and undertaking additional periodic cleaning programmes. **What will I be doing?** As a Cleaner, you are responsible for cleaning and s…
Waitress / Pre - Opening A Waitress is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Waitress, you are responsible for serving guests i…
Bartender / Pre - Opening A Bartender engages with the guests during their visit, receives/serves orders and ensures brand service standards are met to the highest quality. **What will I be doing?** A Bartender will be responsible for engaging our guests during their visit, receiving/serving orders…
A Sous Chef will work closely with the Executive Chef to manage all aspects of the kitchen to deliver an excellent Guest and Member experience while managing food provisions, assisting with guest queries, and controlling costs. **What will I be doing?** A Sous Chef, will work closely with…
A Laundry Manager is responsible for running laundry department operations to deliver an excellent Guest and Member experience while managing stock ordering and supplier relationships. **What will I be doing?** As a Laundry Manager, you are responsible for running laundry department operations to d…
Housekeeping Supervisor / Pre - Opening Housekeeping Supervisor **What will I be doing?** As a Housekeeping Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Supervisor will perform the following tasks t…
Spa Manager / Pre - Opening A Spa Manager is ultimately responsible for overseeing the spa operations and team to deliver an excellent Guest and Member experience while managing annual revenue targets. **What will I be doing?** As a Spa Manager, you are ultimately responsible for overseeing the spa…
A Chief Steward trains, supports, and motivates the Back of House Team to deliver an excellent Guest and Member experience while managing cleaning schedules, moving and storing necessary equipment, and observing safety guidelines. **What will I be doing?** As a Chief Steward, you are resp…