Position: Reservation Agent (Saudi Only) (Full time #534125)
Property / Office: Al Faisaliah Hotel, Riyadh
Location: Riyadh, Saudi Arabia
Responsibilities:
* Answer hotel's main telephone number and connect guest and colleagues to the correct telephone extension.
* Greet all callers with warm and sincere greeting.
* Process and confirm guest reservations made by clients for Rooms, F&B and Spa.
* Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers.
* Accommodate and document special requests.
* Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input all reservations into the computer, recording all pertinent information and attend to inquiries, complaints and requests regarding reservations.
* Remain up to date with all the promotions in and around the hotel and follow established procedures to process all room reservations, rates, confirmations, hotel facilities, etc.
* Show complete product knowledge, understand rate structure and apply rate management.
* Maintain established filing system for all correspondence and collate reports as required by Revenue & Reservations Manager or Assistant Manager.
* Organize visa request for hotel guest as per hotel policy and up-sell whenever an opportunity is identified.
* Monitor telephones system problems and alert pertinent departments in an effort to correct said problems in an expedited manner to prevent guest dissatisfaction.
* Communicate with security as necessary in the event of an emergency.
* Ensures all requests are handled in the time frame set by the company.
Requirements:
* Saudi National.
* 0-2 years of Experience.
* Fluent in English.
Advertised: 06 Mar 2023 Arab Standard Time
Applications close:
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