Specialist, Employee Relations III

‎1. JOB DETAILS:

Position Title: Specialist: Employee Relations
Broad Band: M09: Professional
Talent Pipeline Layer: Managing Self Technical/Professional
‎2. OVERALL JOB PURPOSE:
The role holder is responsible for accurate and timely processing of employee
discipline, grievances and investigations, contract renewals, medical
insurance administration, leave administration, unauthorized absence for the
assigned employees in line with established policies and standard operating
procedures. The responsibility also includes maintaining accurate records and
control reports.
‎3. QUALIFICATIONS, EXPERIENCE & SKILLS:

Qualification:
‎1. Relevant Bachelors' Degree
Experience:
‎1. ‎5 Years relevant experience
Skills:
* Sound working knowledge and understanding of Ma'aden codes, regulation, rules, procedures
* Effective analytical and problem solving skills
* Good writing and reporting skills
* Following rules, regulations, procedures and instructions
* Effective self time management, planning and organising skills
* Coping with pressures and setbacks
* Sound knowledge of business principles
* Critical thinking
* Advanced ability to gather information and accumulate data
* Advanced knowledge of HR principles
* Results driven
* Proficient attention to detail
* Curios and innovative
* Ability to adapt and respond to change
* Competent in using applicable software and/or systems
‎4. KEY ACCOUNTABILITIES:
Focus Area
Get results through individual contribution, effort and self management
Operational / Functional
‎1. Consistently delivers on all service level agreements
‎2. Quality results through cost effective service and on time support
‎3. Cost awareness and control
‎4. Technical expertise and advice
‎5. Technical/operating systems and models
‎6. HSE targets
‎1. Review employee discipline requests from business units and support their
management in determining the appropriate discipline action in accordance to
the Saudi Labor Laws and the company Policies and Procedures.
‎2. Review employee grievances and support the business units' management in
discussions with the employee and reaching an appropriate and satisfactory
settlement in accordance to the Saudi Labor Laws and the company Policies and
Procedures.
‎3. Manage employee investigations and prepare final investigation reports in
accordance to the Saudi Labor Laws and company policies and Procedures.
‎4. Manage signing of employment contracts for new employees and renewal of
contracts
‎5. Manage issuance of medical insurance (including adding of dependents,
replacement of lost cards, corrections and cancelations) for all entitled
employees in accordance to Saudi Laws and company policies and procedures.
‎6. Review and approve special paid leave requests (e.g. marriage, paternity
leaves…etc.)
‎7. Review and approve unpaid leave requests in accordance with the company
policies and procedures.
‎8. Maintain and up to date employee relations records for all employees
‎9. Resolve issues related to employee relations activities, if any, and
escalate any unresolved issues to Employee Relations Head
‎10. Ensure that employees are notified of the rejected employee relations
requests along with the appropriate reason for request rejection
‎11. Assist in implementing and maintaining systems, policies and procedures
related to Employee Relations to ensure adherence to company guidelines in
addition to all policies and procedures that the Specialist's superiors may
see fit and applicable for the Employee Relations operations
‎12. Contribute to preparation of Employee Relations related reports for the
management, auditors, etc. as per the directions of the Employee Relations
Head
‎13. Perform any additional responsibilities passed on by Employee Relations
Head as required
Leadership
‎1. Understand, support and live the Ma'aden vision, values and goals
‎2. Takes accountability for personal improvement, personal development,
skills development and effectiveness
‎3. Supports and articulate personal goals that are aligned to the business
direction, that lead to personal development and effectiveness; Continuously
strives to improve personal mastery, professional growth and business skills
(ensuring technical/professional development in specialist area)
‎4. Establish professional standards for work, project plans and organization
to ensure service provision and effective individual contribution
‎5. Share expertise freely and often during the application/review of
policies, practices, standards, procedures and methods
‎6. Conduct analysis to formulate recommendations and design solutions and
implement them effectively, problem solving and decisions quality - Analysed,
formulated recommendations, designed solutions and implemented them
effectively
‎7. Progress monitoring, reporting and corrective action
‎8. Statutory compliance and professional practices
* Apply and share learning experience at the workplace
* Set and work towards own performance targets and goals as per performance agreement
* Share new ideas regarding work
* Project a positive image of the department
* Question current way of doing things, and improve on personal work processes
‎1. Contribute to a working environment and culture which engages all Employee
Relations staff
‎2. Report to Employee Relations Head on a periodic basis key operational KPIs
‎3. Submit to Employee Relations Head and above on a regular and ad hoc basis,
inputs for business planning and operational improvements
‎4. Adopt world class trends and best practices in Employee Relations with the
goal of ultimately driving cost reduction and quality enhancement
‎5. Contribute to innovation within the Employee Relations function, thereby
continually enhancing quality and reducing cost by streamlining processes,
procedures and automation
‎6. Define performance goals at the start of the year in coordination with
Employee Relations Head
‎7. Monitor work quality and escalate any operational issues in a timely
manner
‎8. Keep abreast of professional developments, new techniques and current
issues through continued education and professional growth
Relationships

‎1. Build constructive working relationships with manager, peers, clients and
other service providers (all stakeholders) to ensure effective stakeholder
relationships
‎2. Supports peers/team members to achieve team objectives through knowledge
sharing, networking and collaboration with colleagues and other teams
‎3. Maintain Manager and peer relationships marked by professional
communication, behaviour and actions that results in high levels of
credibility, trust and respect throughout the business unit or function
‎4. Consistently meet customer and business requirements through
technical/professional communication
‎5. Puts forward new ideas, thinking and approaches adopted and supported by
the business
Internal:
‎1. Report to Manager: Employee Relations & HRIS
‎2. Maintain healthy working environment within the Employee Relations team
‎3. Coordinate / collaborate with other Employee Relations specialists to
resolve operational issues and deliver efficient services
‎4. Manage internal customer relationships (e.g. employee request for
clarification) regarding operational issues
‎5. Regularly oversee subordinate team staff, if any, for quality and
efficiency
‎5. COMPETENCIES:

Technical/Functional

Core competencies:
People practices - Understanding the range of people practices needed to be an
effective people professional
Culture and behaviour - Understanding people's behaviour and creating the
right organisation culture
Business acumen - Understanding your organisation, the commercial context and
the wider world of work
Analytics and creating value - Understanding analytics and its use in creating
insight and measuring value
Digital working - Understanding the digital environment and how to apply
technology in a people context
Change - Understanding how to effectively enable change
Policy, regulation and law relevant
Specialist Competencies:
Employee experience - Creating a holistic approach around engagement and well-
being which enables workers to have a voice and be their best
Employee relations - Ensuring the relationship between an organisation and its
people is managed through transparent practices and relevant law
Diversity and inclusion - Creating inclusive cultures where individuals can
thrive
Learning and development - Ensuring workers have the knowledge, skills and
experience to fulfil individual and organisational needs and ambitions
Organisation development and design - Using a systemic approach and
application of behavioural science to drive organisation performance
People analytics - Using analytics to inform organisation decision-making
Resourcing - Identifying, attracting and assessing to get the right people for
the organisation
Reward - Creating remuneration and benefits approaches aligned to current and
future organisation needs and market conditions
Talent management - Maximising potential through talent identification,
engagement and planning
Leadership

* Developing self
* Embrace digitalisation within the function
* Networking and collaboration
Safety

* Safety advocate - anywhere and everywhere
* Sound knowledge and application of HSE rules and procedures
* Concern for own wellbeing and that of others
* Ability to pro-actively identifying safety hazards and act accordingly