Service Planning and Control Manager

Job Description:
Key Responsibilities
* Derive Operation & Maintenance plan and activities from ISS strategy, define services
* Revise and update O&S plan based on experiences and changes
* Support the setup TST, PMT and UHD services, service level agreements (SLA) and work organization and push optimization
* Manage the remote maintenance activities
* Install and perform Problem Management / Failure Reporting and Critical Analysis System (FRACAS) and continuous improvement
* Support the definition of technical training for Airbus DS UHD staff and operators
* Supervise and technically guide the performance of TST, PMT and UHD and execute the escalation and de-escalation process.
* Setup and operate the central support units User Help Desk (UHD).
* Establish the SIE CMDB within the SIE UHD.
* Establish and improve the maintenance contracts with Airbus subcontractors
* Definition of requirements for Supply Support from the O&S point of view (e.g. warehousing)
* Report ISS performance to the Airbus O&S Manager.
* Delivery of high quality technical support in order to ensure efficient system availability.
* Monitoring SLAs.
* Track and maintain warranty register for the SIE equipment.
* Monitoring of System HW/SW obsolescence.
Education
* BSc in Electrical/Mechanical/Computer Engineering, Business Administration, IT or in related field.
Practical experience:
* ‎5 years in service management or IT service management
Strong experience in:
* Leading a customer service organization, or comparable MRO organization
* Experience in working within a customer oriented environment
* Strong understanding of performance and quality assurance management and support
* General computer literacy
* Strong understanding of MRO management and Training matters
* Ability to convince other executives and team members
* Understanding of large and complex projects
This job requires an awareness of any potential compliance risks and a
commitment to act with integrity, as the foundation for the Company's success,
reputation and sustainable growth.
Company:
Airbus Defence and Space Saudi Limited
Contract Type:
Fixed term Contract / CDD / Befristet / Contrato de duracion limitada
Experience Level:
Professional / Experimente(e) / Professionell / Profesional
Job Family:
Customer Account and Service Management
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