- Troubleshoot & Resolve Technical issues and incidents
- Escalate incidents to other support groups where appropriate in a timely
manner.
- Receive all service request from the end users.
- Provide the first line of support for standard requests.
- Follow up the request through lifecycle and update the Customer/Requestor
with the request status.
- Communicate with the Customer/Requestor if the request is denied or once it
has been fulfilled.
- Perform operational and administration tasks for entire IT Infrastructure
and application
- Diagnose, and perform proper assessment of Network and systems related
issues, and their resolution as L1 support in a timely manner.
- Communicate and coordination with the internal / external L2 support team
as required for proper escalation of the incidents
- Installation, configuration and troubleshooting for PC’s and IT devices
- Conduct Infrastructure\application performance analysis across different
regions and provide the performance reports to management.
- Perform Incidents analysis and diagnostic to find the root cause of the
incidents and escalate the repeating incidents to problem management team.
- Answer IT support calls , emails, Tickets providing solutions and/or
escalating requests and incidents to designated second level responders.
- Proceed ITSM tickets for IT inquiries\incidents\service requests and
follow-ups to ensure tickets are updated and acknowledged to the point of
verifying completion and closing them out.
- Perform operational and administration tasks for IT
Infrastructure\Applications in different regions using available tools to
ensure the high availability.
- Perform Incidents analysis and diagnostic to find the root cause of the
incidents and escalate the repeating incidents to problem management team.
- Coordinate with the system owners to deploy the permanent resolution of the
problems and update the CMDB and KEDB as required.
\- Inspects, troubleshooting, repairs, adjusts, and maintains ground support equipment used in direct aircraft support and overseeing support equipment maintenance activities 1\. Perform scheduled maintenance on all energy-related powered and non- powered equipment lifetime 2\. Troubleshoot and…
\- Inspects, troubleshooting, repairs, adjusts, and maintains ground support equipment used in direct aircraft support and overseeing support equipment maintenance activities \- Perform scheduled maintenance on all energy-related powered and non-powered equipment lifetime \- Troubleshoot and im…
\- We are looking for a meticulous lab technician who will be responsible for supporting our laboratory staff with the primary goal of optimizing lab procedures and succeeding in producing reliable test results. \- In order to be successful as a lab technician you will need to be thorough when ca…
\- Organizing & strong all chemicals’ substances, fluids, and compressed gases according to safety instructions. \- Record all data in specified form with accuracy. \- Collect and run the samples laboratory testing according to standard procedures. \- Making observations and interpreting find…
\- Contribute to the overall design process of HVAC systems, advise on materials and quality standards \- Provide support for engineering projects, direct implementation of operations and installation of systems, develop timetables and cost estimates \- Provide support in maintenance and repair…
\- We are seeking a dedicated and professional Nurse/Nursing Technician to join our healthcare team \- This role involves multitasking, collaboration, and effective communication with both patients and healthcare professionals
\- Responsible for air conditioning systems, inspect and maintain, diagnose electrical and mechanical defects and malfunctions, performing regular maintenance repairs, maintaining tools, ordering supplies, and making routine adjustments to maximize operational efficiency. \- Identifying problems.…
\- A Fire Alarm Technician is required with 5 years of experience in this field
\- Laboratory Technician with 3 years experience in food sector required \- Workplace: Marat Governorate - Ushaiger Governorate