Service Engineer

Responsibilities:
* For Field Service part:
Travel to customer site to assist with commissioning, maintenance, repair,
diagnosis and upgrade/update of instrumentation, it's include also
troubleshooting, start-up and maintenance contract work.
- The objective is to minimize customer downtime and increase customer
satisfaction of Endress+Hauser instrumentation and services in an efficient,
safe, quality and cost-effective manner.
Travel to customer's site inside the country to perform in
Roles include but not limited to:
- Professional preparation for service visits (request type, tools,
documentation, spare parts, SOP's/Work Instructions, etc.)
- Knowledge and use of support systems and processes to professionally
manage, track, document and effectively close service calls
- Provide accurate, professional documentation of service calls on site.
- Provide training to customer maintenance staff on maintenance, repair,
commissioning of Endress+Hauser instrumentation
- Professional interaction with customer and its representatives; "ownership"
of issues and escalation when appropriate
- Provide feedback to Sales team to report potential opportunity to sell E+H
products/solution
- Determine possible system faults prior to departing for on-site service
calls, in order to determine test equipment and spare parts that may be
required.
- root cause problem analysis & resolution on site using personal as well as
internal expertise
- Assist with training of less experienced field service technicians.
- Assist the customer via telephone with product information and problem
solving.
- Site and/or factory acceptance test support.
- Arranging and follow-up Demo's & Trials at customer's site.
- Handling of repairs / returns.
- Spares management
- develop and maintain Service database
- bring continuously value added services to customer
* For Calibration Service part:
Apply knowledge of measurement science, mathematics, physics and electronics
to calibrate measurement devices to ensure measurement accuracy.
Roles include but not limited to:
- Calibration on-site or in laboratory of flow meter, temperature ,pressure
and analyzer instruments
- preparation for calibration activity (request type, tools & equipment
needed, documentation, SOP's/Work Instructions, etc.)
- identify and utilize appropriate calibration systems & procedures (SOP's,
Work Instructions)
- identify out-of-tolerance conditions & measurement errors and perform
corrective actions to address identified measurement problems
- collect, compile, measure, summarize and record data gathered during
calibrations; prepare calibration reports & certificates according to standard
ISO ‎9001 and ‎17025
- recommend improvement of standards and methods to be used in calibration
applications
- maintain calibration tools and equipment in perfect working condition
Qualification:

- Bachelor of Engineering in Instrumentation or Electronics or equivalent .
Bachelor in Engineering
- ‎3-‎5 years experience in calibration service and commissioning of
instrumentation ( flow meters pressure and temperature level and liquid
analysis)
- Strong knowledge on calibration and metrology (measurement principle,
Methodology)
- Field Communication experience (HART, Profibus, FF, Modbus…)
- Experience with MS Word, MS Excel
Advantageous:
- knowledge of all E+H product groups, knowledge & experience on process
applications
- Knowledge in support and after sales services
- Experience with Lotus Notes and Microsoft Office Environment and SAP is a
plus