Duties & Responsibilities:
* Travel to Customer sites to inspect, install, commission, test calibrate, upgrade, repair, refurbish ARM/NOV Equipment /products
* Interface with relevant depts. to obtain a thorough understanding of NOV products and how they are safely operated , tested and calibrated.
* Perform field upgrades of software and Electrical hardware using correct and current software and hardware control protocols.
* Prepare Service Report and ARM/NOV document(s) /procedure(s) at the end of the job and summarize the job performed details to the customer.
* Train customers on the safe and proper operation of these products.
* Investigate reported Equipment /product Problems /NCRs and initiate corrective action
* Conduct field operational analysis and surveys creating reports recommending approvements and optimisation of existing and future equipment /products.
* Provide Information, reports, feedback, redline drawings to both customers and ARM / NOV appropriate departments so that correct records of all actions are understood and maintained.
* Complete and submit field service documentation in a timely manner
* Participate in NCR investigations
* Perform other work-related tasks as assigned
* Good relationship with Client, Supplier & ARM/NOV global team members
* Comply with all ARM/NOV company QA and HSE policies and procedures.
SKILLS & EXPERIENCE REQUIRED:
* Technical/ functional knowledge
* Knowledge of NOV supplied drilling equipment or industry equipment
* Good analytical skills with ability for problem solving
* Quality Focus
* Planning, including ability to plan and supervise workloads
* Communication - Excellent verbal and written communication skills
* Time management
* Customer Focus
* Technical Learning
* Patience
* Decision Making
* Working under pressure.
Personal and Interpersonal skills:
* Handle the jobs as a lead Engineer
* Collaborating and working well together with others.
Qualification, knowledge and experience:
Bachelor's degree in a related field or relevant work experience
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Service Above All
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deliver the finest products and services on time and on budget.
**JOB SUMMARY** Investigate product problems at Customer sites and complete the corrective action necessary to achieve customer satisfaction **Duties & Responsibilities: ** * Travel to Customer sites to inspect, install, commission, test calibrate, upgrade, repair, refurbish ARM/NOV Equipment /…
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