Responsibilities
Consumer /customer complaints :
* Communicate with all relevant stakeholders including (call center, process owners, traders and consumers).
* Coordinate the investigations, follow up on action plans and subsequent data analysis and report the results to all relevant stakeholders in adherence with all relevant standards and policies.
* Prepare and deliver training to enhance PepsiCo employee 's awareness about relevant Quality Systems standards.
*
Document control:
* Create and update documents and owner of the Master Document Index, perform Document Hunt Audits and QAS and follow up on subsequent action plans and report the results to all relevant stakeholders in adherence with all relevant standards and policies.
*
Product and Raw materials Traceability:
* Audit coding and traceability systems (R.M to FP and vice versa) and oversee the investigation and implementation of action plans and report the results to all relevant stakeholders in adherence with all relevant standards and policies.
*
Product Recall System:
* Coordinate Mock Recall and actual recalls to ensure the completion within target time and oversee the investigation and implementation of action plans and report the results to all relevant stakeholders in adherence with all relevant standards and policies.
*
QAS Audits:
* Prepare the internal QAS audit comply with annual programs and audit plans, communicate and coordinate with certification bodies for the execution of external audits.
* Statistical Process Control (SPC):
* Own SPC process throughout the production processes by updating control limits, leading SPC data analysis team and follow up action plans to drive the Continuous Improvement of the various processes.
*
Deviations (Hold & Release ):
Lead the plant team on investigation in all quality related incidents to
identify underlying root causes using root cause analysis techniques and
follow up the generated action plans using the electronic deviation tracking
system to ensure effective implementation
Qualifications
* Degree in, Science, or agriculture.
* Have at least 1 years prior experience in a similar role.
* Very Good Knowledge of Quality Systems and Standards.
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