Teller

؜ - ؜Giza ؜ -

Job details


  • JOB PURPOSE
    The Universal Teller is responsible for handling customers' cash requests,
    executing all counter transactions.

  • MAJOR RESPONSIBILITIES AND ACOUNTABILITIES

  • Executes all counter transactions in an efficient and organized manner

  • Handles customers' cash requests and general inquiries in a professional manner, and refer them to concerned parties whenever needed

  • Spots any potential selling opportunity and refers it to concerned parties

  • Handles efficiently custody items, and keys as per custodian matrix and relevant policies and procedures

  • Adhere to Branch Operating Model

  • Carries out any task requested by the Head of Cash, the Operation Manager, and the Branch Manager

  • KEY PERFORMANCE INDICATORS (KPIs)

  • Number of counter transaction mistakes and cash discrepancy

  • Achievement of service quality targets

  • Number of potential selling opportunity spotted by the job holder

  • Number of audit notes and recurrence of audit notes

  • Number of customers complaints and the recurrence of the same complaint

  • Customer feedback surveys and pulse checks

  • Number of remarks and recurrence of remarks in quality assurance individual reports

  • Number of times the job holder did not adhere to the Branch Operating Model
    *

Job Summary

  • Advertiser: EGBank
  • Announcement date: 16/06/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Giza
  • Salary: -
  • Phone number: -

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