CASHIER/TELLER

Service Delivery:
* Process successful transactions for Money Exchange, Remittance, Western Union, Instant Cash, Instant Draft & Value Added Products
* Be fully conversant and identify customer needs and cross sell against the various products
* Ensure all duties are carried out in accordance with the stipulated business and Anti-Money Laundering policies and procedures.
* Treat customer information with appropriate levels of confidentiality
Financial:
* Drive revenue through delivering service excellence, cross selling and identifying growth leads.
* Prepare cash bundles for deployment to Wholesale and other Stores via Transguard, ensuring the cash held in store is within the assigned limits
* Prepare money transfer parcels ensuring proper contents are included and sums have been verified and reconciled before being despatched.
* Undertake end of day processing, including the sorting of applications to enable the end of day reconciliation
* Pass vouchers for inter counter transactions of Currency and Dirham movements
* Maintain receipts for financial transactions including customer signatures, identifying and reporting any compliance breaches.
* Ensure the POS machine reports tally with the executed transactions
Process and Operations:
* Accept and physically keep a tally of cash amounts
* Undertake KYC as detailed by the UAE Central Bank and Company Policy and Procedures
* Prepare all types of remittance application including WU, IC & Misc. products
* Raise STR reports for suspicious transaction, escalating to the Team Leader as soon as a concern has been identified
* Proactive in identifying concerns in relation to risk, cost optimization to ensure the ultimate service delivery
* Prepare end of day reports, ensuring currency reconcile against daily stock reports
* Identify any discrepancies and report these using the appropriate processes.
* Ensure all transactions are accurately entered into the AS400 system/common gateway
Customer Focus:
* Extend superior customer service by attending to customer queries, complaints, amendments and cancellation as per procedures
* Develop and build good relationships with the customers.
* Identify and report any suspicious customer activities to the relevant departments
Compliance:
* Ensure all services provided by the function are compliant with the CBUAE and WSE policies & procedures.
* Raise any concerns surrounding compliance and risk related issues, either directly or through the whistleblowing procedure using [email protected]
* Be aware within the team and wider organisation of the employee responsibility in working in a risk free and compliant manner.
* Attend risk and compliance awareness programmes during the course of the employment whether it is as part of the on-boarding process or the annual refresher training.
Knowledge & Skills:
* Currency knowledge
* Ability to identify forfeited notes
* Understand exchange rates
* Ability to handle multinational customers
* Numerical skills
* Excellent interpersonal skills
* Ability to cross sell
* Ability to work under pressure
* Flexibility on Working Schedules & locations
Educational Qualifications:
Bachelor’s degree or equivalent demonstrable work experience

Relevant Experience:
Minimum ‎2 years’ experience in the Exchange or Banking Industry

Language Skills:
Fluent written and spoken English,Multi Lingual ls preferred