Job Title:
Head of IT Operations
Job Description
Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement
services company in the world, rich in diversity and talent. We believe in
doing right by and for people, our clients, their customers, our staff, our
communities, and our planet.
We cannot achieve this vision without you!
If you have an interest in improving business performance for the world's best
brands in over ‎70 countries spanning ‎6 continents, please continue reading.
There are a few characteristics we look for across all our hires regardless of
the team they are working for. If this is you, we would love to discuss career
opportunities with you.
* Are you ready to reimagine the world?
* Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
* Are you bold in your decisions, and do you have contrarian views on how to run a business?
* Are you fanatical in your pursuit to continue improving your capabilities?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll
in a variety of benefit programs, generally including private medical plans,
competitive salary, retirement savings plans, paid learning days, and flexible
workplaces. Specific benefits plans will vary by country/region.
In our Information Technology and Global Security team, you will deliver
cutting-edge technology infrastructure, transformative software solutions and
industry-leading global security for our staff and clients. You will work with
the best in the world to design, implement and strategize IT, security,
application development, innovation, and solutions in today's hyperconnected
world. You will be part of the technology team that is core to our vision of
design, build and run the future of CX.
We're a remote-first company looking to hire the absolute best talent in the
world.

LI-Onsite

You need to have is:
Proven experience as a IT Manager or similar role.
Professional certification (e.g. MCSA, CCNA) is a plus.
Embracing customer first approach, able to develop trust-based relationship
with internal customers and understand their needs
Embracing one-team approach, able to be a strong team player
Excellent command of English
You will:
‎5+ years of experience with Switching & Routing, Wireless, MPLS, VOIP
Knowledge of network security technologies and protocols. Especially Fortigate
product family (Sandbox, Mail GW, FW, WAF, VPN, SD-WAN etc.),
Experience with providing technical support for servers, storages, network
devices and related IT equipment;
Maintaining data backups and asset lifecycle management;
Monitor and maintain an accurate inventory of IT assets and other technical
equipment of the company.
Conduct system troubleshooting to segregate and identify general
system/network problems.
Maintain all local software and hardware licensing to ensure conformance.
Manage related vendors to keep infrastructure availability up
Maintain vulnerability management and disaster recovery preparation.
Support implementation and troubleshooting of all actions, additions and major
changes to support SIEM and DLP systems
Provide necessary actions, for client, security and internal audits.
Recommend software and hardware solutions comprising of upgrades and new
acquisitions.
Install software, maintain and introduce training as needed.
Maintain and update documentation of procedures and configurations.
Inform senior staff about industry innovations and recommend relevant
upgrades.
Location:
EGY Cairo Egypt-Smart Village Building B2110
Language Requirements:
Time Type:
Full time
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