Head of Terminal Operations

Synopsis
As a Head of Terminal Operations, you are accountable to ensure all Ground
handling activities for Etihad Airport Services (EAS) Terminal Operations at
Abu Dhabi Airport are planned and conducted to achieve EAS Ground's commercial
and operational mission and goals, in accordance with agreed corporate policy,
safety and international legislative standards.
Accountabilities
* Ensure that Strategic Goals and Standards are set and implemented in order to achieve revenues, manage quality and performance of the Abu Dhabi Airport operation ensuring consistency, reliability and excellence.
* Accountable to deliver all Terminal and service delivery KPIs in line with Ground Handling agreements and contracts.
* Managing the P&L against budget by maximizing revenue generated through Terminal Services and drive ancillary revenue including oversight of spend and providing cost effective solutions to increase efficiency in the Terminal process.
* Establish and manage sound working relations with all internal and external stakeholders.
* Define duties, update and implement company's objectives and policies to develop and manage people which delivers a high level of motivation and promotes teamwork.
* Maximize safe aircraft loading and unloading, transport services and GSE workshop activities through the use of improved processes and technology (JB- this accountability for Head of Ramp)
* Plan, forecast and deliver all aspects of the future requirements of the business
* Develop, introduce and control of new procedures in line with international standards in passenger service & ground handling, in conjunction airline requirements.
* Establish and maintain a culture in which continuous improvement, safety, security, compliance, identification and management of risks and high-quality service standards are the fundamental operational priorities and have the primary focus of all employees. Ensure hazards and risks are identified, assessed, escalated and mitigated or eliminated.
Education & Experience
* Degree Equivalent or Diploma in Business Administration
* Minimum ‎10 years' experience in airport or airline passenger handling in a similar position, or in a management role within an airport of a major airline.
* Excellent leadership skills and experience in managing large teams.
* Strong stakeholder management experience
* Ability to manage the P&L and budget for the function.
About Etihad Airways
Etihad Airways, the national airline of the UAE, was formed in ‎2003 and
quickly went on to become one of the world's leading airlines. From its home
in Abu Dhabi, Etihad flies to passenger and cargo destinations in the Middle
East, Africa, Europe, Asia, Australia and North America. Together with
Etihad's codeshare partners, Etihad's network offers access to hundreds of
international destinations. In recent years, Etihad has received numerous
awards for its superior service and products, cargo offering, loyalty
programme and more. Etihad is recognised as one of the world's leading
airlines in response to COVID-‎19 and was the first airline in the world to
fully vaccinate its crew on board.
Etihad sees tackling the climate crisis as the most important issue of our
time, and through strategic partnerships with major global aviation brands and
OEMs, Etihad is relentless in its pursuit of industry decarbonisation.
To learn more, visit etihad.com
COVID-‎19 UPDATE: The health and safety of our communities--including our
employees and our candidates remains our top priority. From a recruiting
perspective we are continuing to identify people for roles with Etihad in
anticipation we will be able to hire, however the process may take longer
because we are using more virtual recruiting techniques, and start dates may
be delayed because of guidance from the governments in the countries we
operate in. We appreciate your understanding and flexibility, Stay safe and
healthy.