Role Summary
inspire and lead team leaders by example (role model) toward achieving self,
teams, and organization's main goals; efficiency, effectiveness, and revenues
through applying vigorous coaching practice and continuous improvement through
process optimization. Ability to set and meet targets, Ability to deliver work
with a high degree of accuracy and be attentive to details, and Ability to
work with the team and motivate the team.
What's On Your Plate?
* Support Team Leaders in day-to-day operations to secure complete orders and achieve team members' operations targets.
* Improve customer experiences and customer satisfaction by assisting team leaders with all required tools and skills for order inquiries, transactions, and complaints resolution.
* Conduct daily, weekly, and monthly coaching sessions for Team Leaders to identify improvement areas and chart action plan with rigorous follow-up.
* Review and analyze team leaders' performance trends consistently and frequently.
* Communicate performance results and goals to Team Leaders.
* Provide feedback and training recommendations.
* Manage turnover to ensure enough agents are available to meet staffing
* Manage, review, and analyze service-level performance.
* Review productivity reports and take corrective action for any team deviation.
* Support day-to-day work processes in the contact center.
* Lease and coordinate with the operations support team to ensure a smooth and dynamic operations platform.
* Leading special projects within the call center to enhance and improve operations dynamics.
* Collaborate with internal stakeholders in order to provide support in managing offers and campaigns to ensure the timely completion of tasks.
* Attend daily, weekly, and monthly business review meetings
* Attend monthly business review meetings with shared services to align business goals.
* Review and analyze team performance reports and take corrective action.
What Did We Order?
* 3-5 years of full-time professional experience in the call center is a must.
* 3 years of experience as a Team Leader is a must.
* The capability of using Microsoft Office products.
* Advanced English (written and spoken)
* Project management knowledge.
* Time Management Skills.
* Analytical and Problem-Solving Skills.
* Communication Skills (Written and Verbal).
* Strong leadership skills
* Customer Service Skills, Organizing Skills.
* A Bachelor's degree is a must.
* flexibility is required.
Role Summary inspire and lead team leaders by example (role model) toward achieving self, teams, and organization's main goals; efficiency, effectiveness, and revenues through applying vigorous coaching practice and continuous improvement through process optimization. Ability to set and meet target…
Role Summary Responsible for HR-related duties and providing support to specific Business Group. Ensuring all employees are adhering to the policies and procedures of the company and maintaining Culture What's On Your Plate? * Develop and implement HR strategies and initiatives aligned with…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
Who are we? talabat is the leading online food and groceries ordering platform in MENA, operating in 9 countries across the region. Founded in 2004 by a small group of entrepreneurs in Kuwait, talabat's success expanded to the rest of the GCC region, Egypt & Jordan, making it the largest and most p…
Role Summary Store Operations Lead is responsible for ensuring our on-ground operations team (pickers/scanners) are manage efficiently. Role Scope ➢ Scheduling: Ensuring allocation of pickers and scanners is done consistently and in the best way possible ➢ Negotiations: Ensuring we are gettin…
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…
Act as a Chief Rider Officer CRO for thousands of Talabat Riders across multiple cities in Egypt. Managing and improving the rider performance of allocated cities across the country. Taking ownership of rider service levels by measuring compliance, finding performance gaps and executing a plan …
Role Summary/Overview The Workforce SPV prepares and produces work volume and staffing forecasts, as well as comparative data on results vs. forecasts, identifies opportunities for improvement, and recommends solutions. This position provides workforce management scheduling and load balanci…
Role Summary Ability to set and meet targets, Ability to deliver work with high degree of accuracy and be attentive to details and the ability to work with team and motivate team. What's On Your Plate? * Validate schedule for Content Specialists, maintain reports and manage schedule changes. * …
When you think of food delivery in the MENA region, we'd be pretty surprised if talabat didn't pop into your mind first! Since delivering our first order in Kuwait in 2004, we've grown quite a lot over the past 17 years. Today, we deliver hundreds of millions of food orders, grocery items and other…