To provide the ultimate welcome and departure for any guest/stars of the hotel
and to create a welcoming atmosphere at the main entrance and to manage a
smooth operation of the Front Stage of the hotel. To work together with
Runners and Valet Parkers to manage all deliveries including luggage and to
ensure a smooth flow of traffic in the driveway/ellipse at all time
Functional Accountabilities
* Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai
* Is a source of information, help and assistance to all guests and colleagues
* Ensures that main driveway looks immaculately clean at all times
* Ensures that all guest are attended in time and avoiding potential complaints by acting pro-active and demonstrate a caring demeanour
* Ensures to alert management in case of unusual high business volume and/or guest complaints
* Ensure safe and secure working conditions for guests and colleagues
* Adhere to all standards for welcome and farewell procedures
* To be aware of all fire prevention and safety
* regulations and procedures at all times
* To report all emergency calls immediately to the management
* Manages the arrivals of large coaches and stretch limousines
* Ensure that all guest luggage is handled swiftly and safely
* Ensure that standards are always maintained and improved at all times
* Any other duties as may be reasonably requested by the management
Experience and Technical Knowledge
* Physical Fitness, must be able to stand for extended time
* Preferred previous experience as Doorman/Bell Attendant
* Handling guest complaints at highest service levels
* Dealing with high profile guests
* Knowledge of Dubai
Educational Qualifications
* Secondary School degree
* Preferably 1 additional language (Arabic, Russian, Chinese, French, Spanish, German)
**Functional Accountabilities:** * Very comprehensive knowledge of the Hotel, including all departments, services, outlets and Dubai * Is a source of information, help and assistance to all guests and colleagues * Ensures that main driveway looks immaculately clean at all times * Ensures…
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