Job Description:
You are joining Sutherland Global Services, a global business transformation
company offering an integrated set of back-office and customer service support
services.
One of the largest, independent process transformation companies in the world,
Sutherland serves marquee clients in major industry verticals. With our head
office in Rochester, New York, USA, you will be part of our continuously
growing number of 38,000 professionals from over 61 global delivery centers
around the globe.
KEY RESPONSIBILITIES:
Sutherland is seeking a reliable and detail-oriented person to join us as
Lead-SD Management. We are a group of driven and hard-working individuals.
If you are looking to build a fulfilling career and are confident you have the
skills and experience to help us succeed, we want to work with you!
Leads in this role get to:
Empower the Work: Create, facilitate, Huddle Sessions to equip staff with
fundamental skills and knowledge.
Impact the bottom line: Conduct BQ / Remedial training for the folks in
nesting. Also conduct floor interventions for BQ teams.
Strengthen relationships: Establish and maintain communication with clients
and/or team members; understand needs, resolve issues, and meet expectations
Take the lead: Delivering new hire training for the business, ensure to give
a good learning experience for the new hires, ensuring to equip new hires with
relevant skill set to meet the production goals from the first month post
nesting
Should partner with quality and training manager to identify skill and
knowledge gap that leads to an in stable performance trend
Work with the training manager to prepare training content to run a BQ
intervention for the business and Work with the training manager in catering
the learning via the update management process and new launches.
Qualifications:
Our most successful candidates will have:
* Excellent Data Mining skills
* Ability to think outside of traditional role to evaluate business implications
* Ability to interpret data, identify trends, and make suggestions for improvements
* Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner
* Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues
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