English Language Program Assistant(Egypt)

COMPANY DESCRIPTION
Established in ‎1951, Amideast is an American nonprofit organization dedicated
to creating hope, opportunity, and mutual understanding among people in the
Middle East, North Africa, and United States through life-changing
opportunities for education and cultural exchanges. Working with local,
regional, and international partners, we provide programs and services that
improve educational opportunity and quality, expand access to U.S. study,
empower youth and women, strengthen local institutions, and develop language
and professional skills for success in the global economy. Headquartered in
Washington, D.C., Amideast operates offices in ‎11 countries in the MENA
region. For more information, visit us at www.amideast.org.

POSITION DESCRIPTION
The Program Assistant will interface with the students in public and sponsored
programs by conducting placement tests, processing students' data base, handle
students' quires and complaints.

RESPONSIBILITIES

• Conduct and correct placement tests and place (walk ins and corporate) in their test takers levels on PRO-CLASS.


• Conduct placement tests in the office and outside the office as needed.


• Create certificates and grade reports.


• Create and share public course schedule.


• Ensure accurate data are entered and maintained for public, closed and test prep classes on PRO-CLASS.


• Ensure that customer surveys are conducted regularly, and feedback is shared with teachers and management.


• Collect and analyze training program data monthly (quantitative and qualitative) and make recommendations to Education Manager.


• Ensure that certificates are created for the walks - in and corporate students.


• Coordinate with Senior EL Manager as needed on teachers' issues.


• Maintain trainers/instructors' database.


• Conduct evaluations for corporate programs.


• Contact clients for different purposes such as rescheduling, grades and feedback.


• Liaison with clients regarding complaints and requests.


• Reports clients' complaints to the EL Senior Specialist.


• Update the Amideast Learning Management System (LMS)


• Administer F2F induction sessions to clientele on program and Amideast (LMS)


• Work shifts is needed as mentioned below:


• Occasional weekends (‎25%) - Week end to be Thursday and Friday, s/he needs to be onsite Saturday (flexible shift)


• Occasional Evenings (‎25%) - from ‎1 to ‎2 days per week


• Occasional Travel (‎10%) Once a month

QUALIFICATIONS

Required:
* Ability to recognize and fulfill the clients ' needs.
* Bachelor's degree in any relevant field.
* Very good English language verbal & written skills.
* Proficient user of MS Word and Excel.
* Ideally, ‎1+ years of experience in customer service and/ or English program logistics.

Preferred
* Excellent customer service skills.
* Attention to details.
* Organizational and problem-solving skills.
* Ability to handle multiple tasks at one time.
* TOEIC score of minimum ‎600 or equivalent

WORK ENVIRONMENT
The incumbent in this position will work in a professional office environment
and will utilize the following equipment when working from the corporate
office or remote home office (either on a full-time, temporary, or hybrid
basis)

• Computer (laptop or desktop)


• Printer/Photocopier/Scanner/Fax


• Telephone

The physical demands and work environment that have been described is
representative of those employee encounters while performing the essential
functions of this position. Reasonable accommodations may be made to enable
individuals with disabilities to perform essential functions.

This position description is an overview of the major functions and
requirements of this position. This document is not intended to be an
exhaustive list encompassing every duty and requirement of the position; the
Employee 's Manager may assign other duties as related or as otherwise deemed
appropriate and necessary within the general scope, without the need for
additional compensation.

Amideast is an equal opportunity employer and prohibits discrimination and
harassment of any type without regard to race, color, religion, age, sex,
national origin, disability status, genetics, protected veteran status, sexual
orientation, gender identity or expression, or any other characteristic
protected by law.

Positions that involve interaction with children will be required to read,
acknowledge, and comply with and attend special training in accordance with
the Child Protection and Safeguarding policy. All Amideast representatives
must comply with the Code of Conduct and all applicable organizational
policies which include but are not limited to, Anti-Human Trafficking and
Prevention of Sexual Exploitation and Abuse.