Front Desk Agent

Four Seasons Alexandria, at San Stefano
Front Desk Agent
Interested individuals should have a huge appetite for development and
have demonstrated a skill set for working cooperatively.
Looking for a Guaranteed Opportunity, this is the place for you.
Discover Alexandria
Alexandria is a Mediterranean port city in Egypt. During the Hellenistic
period, it was home to a storied library and a lighthouse ranking among the
Seven Wonders of the Ancient World. Today the library is reincarnated in the
disc-shaped, ultramodern Bibliotheca Alexandrina research center. The city has
many Greco-Roman landmarks, old-world cafes and European-style parks. Its
15th-century Qaitbay Citadel is now a museum.
Four Seasons Alexandria
In a glamorous Alexandria Luxury hotel retreat set against the
Mediterranean shoreline, classic European inspired luxury accommodations in
San Stefano 's graced open air restaurants, world class service and a European
Spa Style.
This luxury hotel is a ‎10-minute walk from the Royal Jewelry Museum and ‎9
km from the Library of Alexandria. The Lighthouse of Alexandria is ‎12 km
away. Elegant rooms and suites with chic decor provide flat-screen TVs,
free Wi-Fi and minibars, as well as marble bathrooms and balconies with
panoramic views of the city or the sea. The suites add living rooms and dining
areas. Room service is offered24/‎7.
Amenities include ‎4 refined restaurants, ‎3 sleek bars and a low-key cafe,
plus a private beach, an outdoor pool and squash courts. Massages are offered
in a lavish spa with an indoor pool and a fitness room.
This key position requires an individual who
* W itten, spoken and reading proficiency in the English language.
* Perform job functions with attention to detail, speed and accuracy.
* Previous hotel-related experience desired.
* Experience in Hotel software and their functionalities.
Job Functions:
* The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
* The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
* The ability to quote and be familiar with room and rate availability for current and future dates. The ability to perform all duties of the concierge, retail shop sales agents when needed.
* The ability to accept reservations, changes and cancellations in the absence of reservations staff. The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
* The ability to work closely with the Concierge and Guest Services staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
* The ability to handle guest problems or complaints.
* The ability to utilize the computer system in running daily reports and in blocking special requests. The ability to keep all support departments informed of necessary information or requests.
* The ability to handle safety deposit box requests, including distributing, giving access to and closing procedures.
* The ability to complete key envelop, ving cards and vouchers, and to modify registration cards.
* The ability to check guests out of the hotel in accordance with procedures; make change, exchange rate of foreign currency (if guest is paying in foreign currency), and post charges to guest accounts. The ability to maintain a balanced bank assigned to you from the hotel.
* The ability to reconcile all transactions at the close of the shift and to cash out.
* The ability to recite hours of operation of all hotel facilities and special service codes.
* The ability to understand the tasks performed by telephone operator, reservation, concierge and housekeeping.
* The ability to handle hotel emergency procedures and situations with maturity and professionalism. The ability to perform other tasks or projects as assigned by hotel management and staff.