Client Services Representative

Department Description:
The client services team in corporate banking supports the corporate
relationship team in meeting the expectations of the client and supporting the
team for all client matters with respect to Service and operational related
requirements This ensures that Relationship team is focused on revenue
generation opportunities and service matters of the clients are managed by the
Client Services team

The team is the point of contact for all Corporate Customers and provide end
to end service for all operational related matters The team also manages the
Client queries received directly or referred through coverage to be
addressedresolved
The team is responsible to ensure the following
Establish efficient processes to service the clients resulting in faster TAT
proactive support and satisfied customers
Liaise with other units of the bank mainly being Trade Tanfeeth operations
Governance team Group Compliance Channels and Implementation team to ensure
end to end resolution
Ensuring client static and dynamic information is updated efficiently across
all data users efficiently This includes but is not limited to consumption of
data points for compliance and regulatory information
Full support to the Coverage team with all daytoday operational matters
enabling them to focus on direct revenue generating business activities This
include but are not limited to VAT Account statements tracking of payments
referrals management resolutions to client issues collaboration with channels
other units to support clients
Collaborate between BU Governance for compliance and Coverage to ensure the BU
has complied with ongoing requirements
Support the BU in collating documentation and resolving all queries issues
with the coverage team
Communicate with client via emailphone and provide support for managing
payments and account maintenance related inquiries and requests

Brief Description:
The client services team in corporate banking supports the corporate
relationship team in meeting the expectations of the client and supporting the
team for all client matters with respect to Service and operational related
requirements This ensures that Relationship team is focused on revenue
generation opportunities and service matters of the clients are managed by the
Client Services team

The team is the point of contact for all Corporate Customers and provide end
to end service for all operational related matters The team also manages the
Client queries received directly or referred through coverage to be
addressedresolved
The team is responsible to ensure the following
Establish efficient processes to service the clients resulting in faster TAT
proactive support and satisfied customers
Liaise with other units of the bank mainly being Trade Tanfeeth operations
Governance team Group Compliance Channels and Implementation team to ensure
end to end resolution
Ensuring client static and dynamic information is updated efficiently across
all data users efficiently This includes but is not limited to consumption of
data points for compliance and regulatory information
Full support to the Coverage team with all daytoday operational matters
enabling them to focus on direct revenue generating business activities This
include but are not limited to VAT Account statements tracking of payments
referrals management resolutions to client issues collaboration with channels
other units to support clients
Collaborate between BU Governance for compliance and Coverage to ensure the BU
has complied with ongoing requirements
Support the BU in collating documentation and resolving all queries issues
with the coverage team
Communicate with client via emailphone and provide support for managing
payments and account maintenance related inquiries and requests

Detailed Description:
The customer service Assistant Manager supports the Relationship Managers
coverage team to ensure that all customer related processes queries issues
challenges are handled in an efficient and professional manner within the
agreed TATs thereby delivering superior service experience to the customers
This is a high volume high intensity team and experienced qualified Assistant
manager is key to manage and deal with client queries escalations and
stakeholders within the bank
The assistant manager also ensures that
Services are delivered consistently to clients
Issues are prioritized in light of the attention required
Identify opportunities to automate and make the processes efficient
Proactive customer engagement for preempted issues such as major system
changes
Ensure customers operational needs and requirements are timely addressed
Minimum engagement of RMs in operational issues which will help coverage also
to gain maximum wallet share of business and generate maximum yield from
clients
Knowledge of bank wide systems processes products departments updates

Job Requirements:
The customer service Assistant Manager supports the Relationship Managers
coverage team to ensure that all customer related processes queries issues
challenges are handled in an efficient and professional manner within the
agreed TATs thereby delivering superior service experience to the customers
This is a high volume high intensity team and experienced qualified Assistant
manager is key to manage and deal with client queries escalations and
stakeholders within the bank
The assistant manager also ensures that
Services are delivered consistently to clients
Issues are prioritized in light of the attention required
Identify opportunities to automate and make the processes efficient
Proactive customer engagement for preempted issues such as major system
changes
Ensure customers operational needs and requirements are timely addressed
Minimum engagement of RMs in operational issues which will help coverage also
to gain maximum wallet share of business and generate maximum yield from
clients
Knowledge of bank wide systems processes products departments updates

Additional Details:
The customer service Assistant Manager supports the Relationship Managers
coverage team to ensure that all customer related processes queries issues
challenges are handled in an efficient and professional manner within the
agreed TATs thereby delivering superior service experience to the customers
This is a high volume high intensity team and experienced qualified Assistant
manager is key to manage and deal with client queries escalations and
stakeholders within the bank
The assistant manager also ensures that
Services are delivered consistently to clients
Issues are prioritized in light of the attention required
Identify opportunities to automate and make the processes efficient
Proactive customer engagement for preempted issues such as major system
changes
Ensure customers operational needs and requirements are timely addressed
Minimum engagement of RMs in operational issues which will help coverage also
to gain maximum wallet share of business and generate maximum yield from
clients
Knowledge of bank wide systems processes products departments updates

Qualifications
AS Mentioned in the JD
Primary Location : United Arab Emirates-Abu Dhabi-Abu Dhabi - Sheikh
Khalifa Street, Al Neem Tower
Job : Processing
Organization : Corporate Banking
Schedule : Regular
Shift : Standard
Job Type : Full-time
Day Job
Job Posting : Jan ‎24, ‎2023, ‎5:33:‎10 AM