CALL CENTER AGENT

؜ - ؜Abu Dhabi ؜ -

Job details

Published
January ‎16, ‎2023
Location
Abu Dhabi, United Arab Emirates
Category
Customer Service / Reservations / Telecalling
Job Type
Full-time


Description


Hiring a Call center Agent for Abu Dhabi.
Key Responsibilities:
* Contact potential or existing customers to inform them about a product or service using scripts.
* Enter and update customer information in the database.
* Answer questions about services or the company.
* Take and process inquiries in an accurate manner.
* Ask questions to understand customer requirements and get meetings for sales agents.
* Direct prospects to the field sales team when needed.
* Follow up with leads for status and satisfaction survey.
* Handle grievances to preserve the company's reputation.
* Keep records of calls and sales and note useful information.
Key Requirements:
* Bachelor degree holder.
* Four years experience as call center agent.
* Excellent communication and interpersonal skills.
* Outstanding negotiation skills with the ability to resolve issues and address complaints.
* Clear accent and pleasant tone of voice.
* Excellent knowledge of English.
* Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.
* Must be a team player.

Job Summary

  • Advertiser: Al GHAZI BUSINESS SERVICES
  • Announcement date: 17/01/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Abu Dhabi
  • Salary: -
  • Phone number: -

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