AUH - UKVI Entry Clearance Manager HEO

Job Description (Roles and Responsibilities)
The British Embassy Abu Dhabi has vacancies for two (‎2) Entry Clearance
Managers under UK Visas and Immigration (UKVI). This is for a fixed-term
contract of two (‎2) years.
The jobholder will be responsible for managing in a way that enhances the
performance and develops the potential of all staff within the department, and
preventing immigration abuse and protecting integrity of the systems that
bring communities together and improve the UK's competitiveness as a
destination for travel, trade, migration & investment.
Duties and responsibilities:
* To manage resources and oversee processes to ensure that visa applications are assessed and reviewed to a high standard of decision quality that Customer Service Standards are met and exceeded and that UKVI Operating Mandate is adhered to.
* To motivate and support visa section staff through effective line management, by providing practical guidance and clear goals and ensuring regular constructive dialogue and open communication.
* To promote and uphold high professional standards, endorsed by personal example and encourage individual responsibility for maintaining the overall professionalism and integrity of the Visa Section.
* To ensure all management controls are in place and checks are carried out in accordance with Best Practice guidelines and that statistical returns are fully and correctly completed within time limits.
* To manage resources proactively to ensure an effective response to changing demands and priorities including by active change management. Direct line management of Entry Clearance Officers.
Resources Managed
* Direct line management of Entry Clearance Officers (ECO) - EO Grade
The above list is not exhaustive, and the job holder will be required to be
flexible and take on other ad hoc tasks as required, including participating
in the Embassy emergency planning and any response to a crisis.
* Leadership: Show pride and passion for public service. Create and engage others in delivering a shared vision. Value difference, diversity and inclusion, ensuring fairness and opportunity for all.
* Managing a quality service: Deliver service objectives with professional excellence, expertise and efficiency, taking account of diverse customer needs.
* Seeing the bigger picture: Understand how your role fits with and supports organisational objectives. Recognise the wider Civil Service priorities and ensure work is in the national interest.
* Changing & Improving: Seek out opportunities to create effective change and suggest innovative ideas for improvement. Review ways of working, including seeking and providing feedback.
* Making effective decisions: Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
Eligibility:
* Applicants must be able to obtain an appropriate level of UK Security Clearance and be able to obtain a valid UAE police clearance certificate. Higher clearances can be granted only to certain nationalities. For this reason, candidates must be of British, American, Australian, Canadian, or New Zealand nationality, or EU nationality in order to gain and maintain the level of clearance required.
* Applications will only be considered from those who are currently residing in the UAE and with a current and valid UAE resident visa. Applicants will be asked to provide evidence of their UAE resident visa/ Emirates ID as part of their application.
* Applicants must be available in a full-time capacity to work on site at the British Embassy Abu Dhabi - these are not part time positions or available for remote working.
* Applicants must be able to obtain a valid UAE police clearance certificate.
* You will need to provide a copy of your passport with your application with a minimum expiry date of ‎12 months

Essential qualifications, skills and experience
* Previous experience of visa processes/operations.
* Ability to work as part of a team and be adaptable to new working methods.
* Ability to prioritise work effectively when under pressure. Able to work under pressure as part of a large team and complete tasks on time and to an agreed standard.
* Ability to remain customer-focused, polite, and courteous under pressure.
* Ability to manage own work with minimal supervision.
* Flexible and positive about working in a forward thinking, modern and motivated department, which is working at the forefront of visa work.
* A strong communicator with excellent spoken and written English. Ability to express ideas and messages clearly and concisely.
* Flexible and positive about working in a forward thinking, modern and motivated department, which is working at the forefront of visa work.
* Good working knowledge of IT, including Microsoft Office applications (Teams, Word, Excel, Outlook).
Required behaviours
Seeing the Big Picture, Changing and Improving, Making Effective Decisions,
Managing a Quality Service, Leadership
Application deadline Application deadline - day Application deadline - month
Application deadline - year
‎23 January ‎2023
Grade
Higher Executive Officer (HEO)
Type of Position
Fixed Term, Full-time
Working hours per week
‎38
Duration of Post
‎24 months
Region
Middle East & North Africa
Country/Territory
United Arab Emirates
Location (City)
Abu Dhabi
Type of Post
British Embassy
Number of vacancies
‎2
Salary Currency
AED
Salary
‎23,238
Start Date Start Date - day Start Date - month Start Date - year
‎1 March ‎2023
Other benefits and conditions of employment
Working hours and remuneration:
The Embassy aims to offer an attractive working environment and remuneration
package for this role which includes ‎25 days of leave per annum (calculated
pro-rata).
Salary is at AED ‎23,238 per month.
There are no other allowances payable as part of this package. No
accommodation and relocation expenses are payable in connection with this
position.
The Embassy is open from Monday to Friday, from ‎07:30 to ‎18:00. Conditioned
working hours are ‎38 hours per week (including breaks), and specific working
hours for this role will be confirmed at a later time.
The successful candidate will be required to transfer their visa under the
Embassy's sponsorship.
Additional information
How to apply:
Interested candidates must attach the following in their online application
form:
* an updated Curriculum Vitae (CV) with a copy of UAE resident visa and passport (all in one file); and
* a covering letter/ motivation essay stating how you meet the requirements of the role and examples of how you meet the key competencies required.
Applications that do not include this information will not be considered.
Closing date for applications is at ‎23:55 (local time) on 23rd January
‎2023
Applications received after the stated deadline will not be considered.
Process:
The recruitment process, including security clearance, is expected to take
around two months. You may experience some delay in the progress of this
recruitment campaign, and we are working hard to minimise any disruption.
Due to the large number of applications, we receive, only those shortlisted
for the next step of the recruitment process will be contacted.
The start date mentioned in the job advert is a tentative start date and the
successful candidate will be required to undergo security vetting procedures.
Any offer of employment will be subject to the candidate achieving suitable
clearances.
Appointable candidates who were unsuccessful may be placed on a 'reserve
list'. If during the reserve period of ‎6 months the same or a largely similar
role becomes available, that role may be offered to the second or subsequent
candidate".

The British Embassy Abu Dhabi is an equal opportunities employer, dedicated to
inclusivity, a diverse workforce and valuing difference.
Please be aware that you will only be able to apply to vacancies for Country
Based Staff roles with the British Government through this official tal.net
site (operated by Oleeo). Jobs may be advertised on third party websites,
however our adverts will always link back to the official tal.net site. If you
complete and send an application through any other site, we will not receive
it.