AUH - Entry Clearance Officer (temporary contract) (EO)

Job Description (Roles and Responsibilities)
The British Embassy Abu Dhabi has vacancies for Entry Clearance Officers
(ECO)* on temporary contracts starting in October/ November ‎2022.
These fixed term contracts will be for an initial period of twelve (‎12)
months and in response to seasonal demand. There is the possibility of
extension and/ or renewal of the contract depending on performance and
operational requirements.
The objective of this role is to provide high quality, efficient and non-
discriminatory visa application processing which meets published standards and
to provide all customers with a firm, fast and fair service.

Duties and responsibilities:
* Assess and resolve visa applications within agreed benchmarks. You must be able to analyse information, reach a decision quickly, and be able to justify this decision both orally and in writing. Entry Clearance Officers are expected to meet challenging daily workload targets.
* Ensure that all correspondence is considered, and reports or replies prepared within target times, in clear and concise English.
* Deal professionally with all callers to the Visa Section, whether on the telephone or in person, ensuring that people are treated fairly and responding sensitively to differences.
The above list is not exhaustive and the jobholder will be required to be
flexible and take on other ad hoc tasks as required, including participating
in the Embassy's emergency planning and any response to a crisis.

Key behaviours required:
* Making Effective Decisions - Use evidence and knowledge to support accurate, expert decisions and advice. Carefully consider alternative options, implications and risks of decisions.
* Delivering at Pace - Take responsibility for delivering timely and quality results with focus and drive.
* Working Together - Form effective partnerships and relationships with people both internally and externally, from a range of diverse backgrounds, sharing information, resources and support.

Eligibility:
* The successful applicant will be required to obtain the necessary security clearance. Higher clearances can be granted only to certain nationalities. For this reason, candidates must be of British, American, Australian, Canadian, or New Zealand nationality in order to gain the level of clearance required for this role.
* Applicants must be available in a full time capacity to work on site at the British Embassy Abu Dhabi - these are not part time positions or available for remote working.
* Employment of successful candidates will only be confirmed following the successful completion of the Entry Clearance Officer training course to be held in Abu Dhabi in late October/ November ‎2022. You must be available to attend as no alternative course dates can be offered.
Essential qualifications, skills and experience
The ideal candidates should possess the following qualifications, skills and
experience:
* A proven track record of working quickly and reliably with little supervision and meeting challenging targets on a daily basis.
* Capable of making quick decisions in accordance with set rules and able to show that these decisions are fair and just on all occasions.
* Excellent organisational ability, with proven ability to manage, plan, and prioritise tasks and workload. Ability to work well under pressure in a target driven environment.
* Ability to work effectively in a team environment.
* Fluent in English, both written and spoken. Ability to express ideas and messages clearly and concisely.
* Strong IT computer skills and in using Microsoft Office applications (Word, Excel, PowerPoint, Outlook, and Teams).
Desirable qualifications, skills and experience
Arabic, Farsi, Hindi or Urdu language skills.
Required behaviours
Making Effective Decisions, Delivering at Pace, Working Together
Application deadline Application deadline - day Application deadline - month
Application deadline - year
‎28 August ‎2022
Grade
Executive Officer (EO)
Type of Position
Fixed Term, Full-time
Working hours per week
‎38
Duration of Post
‎12 months
Region
Middle East & North Africa
Country/Territory
United Arab Emirates
Location (City)
Abu Dhabi
Type of Post
British Embassy
Salary Currency
AED
Salary
‎14,059
Start Date Start Date - day Start Date - month Start Date - year
‎24 October ‎2022
Other benefits and conditions of employment
The Embassy aims to offer an attractive working environment and remuneration
package for this role, including: ‎25 days of leave per annum; on-site swimming
pool, gym, and sports facilities (subject to COVID-‎19 restrictions).
Salary is at AED ‎14,059 per month.
There are no other allowances payable as part of this package. No
accommodation and relocation expenses are payable in connection with this
position.
Conditioned working hours are ‎38 hours per week. Standard working hours are
from ‎07:30 to ‎15:06, including a lunch break of ‎36 minutes, from Monday to
Friday. However, there may be a requirement for working on Saturday with a
compensatory day off during the week. There is also a requirement for working
a late shift, which is currently ‎10:00 to ‎17:00, for one week in every eight.
The successful candidate will be required to transfer their visa under the
Embassy's sponsorship.
Additional information
How to apply:
Interested candidates must attach ‎1) an updated Curriculum Vitae (CV); ‎2) a
covering letter/ motivation essay stating how you meet the requirements of the
role, and ‎3) examples, in the relevant sections of the online application
form, of how you meet the key behaviours required.
Applications that do not include this information will not be considered.
Closing date for applications is at ‎23:55 (local time) on ‎28 August ‎2022.
Applications received after the stated deadline will not be considered.

Process:
The recruitment process, including security clearance, is expected to take
around two months. You may experience some delay in the progress of this
recruitment campaign, and we are working hard to minimise any disruption.
Due to the large number of applications we receive, only those shortlisted for
the next step of the recruitment process will be contacted.
Shortlisted candidates will be invited for an interview tentatively set for
the week of ‎12 and ‎19 September ‎2022. Interviews will be done remotely via MS
Teams.
The start date mentioned in the job advert is a tentative start date and the
successful candidate will be required to undergo security-vetting procedures.
Any offer of employment will be subject to the candidate achieving suitable
clearances.

The British Embassy Abu Dhabi is an equal opportunities employer, dedicated to
inclusivity, a diverse workforce and valuing difference.*
Please be aware that you will only be able to apply to vacancies for Country
Based Staff roles with the British Government through this official tal.net
site (operated by Oleeo). Jobs may be advertised on third party websites,
however our adverts will always link back to the official tal.net site. If you
complete and send an application through any other site, we will not receive
it.