Duty Manager - Front Office - Jumeirah at Saadiyat Island Resort

Duty Manager - Front Office - Jumeirah at Saadiyat Island Resort - (2200002Y)

About Jumeirah and Jumeirah at Saadiyat Island:

At Jumeirah, we are committed to encouraging and developing our colleagues in
world class environments. We value diversity and provide equal opportunities,
employing over ‎14,000 colleagues from over ‎140 different countries including
locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe,
South America, Africa and the Middle East.
We want you to do well from the beginning, so we'll give you every chance to
impress during the recruitment process. We promise our colleagues a warm
welcome and will help you feel part of our Jumeirah family from day one. You
can rely on us to support you as you settle into your journey with us and make
Jumeirah 'Your Place to Shine'.
A landmark property for the Emirate of Abu Dhabi, Jumeirah at Saadiyat Island
Resort opened in November of ‎2018, the resort offers ‎296 rooms, suites and
duplex villas facing the sea, showcasing views from either a private balcony
or garden access room, with an extended patio and outdoor space. This luxury
beach front resort embodies the beauty of the ocean - the stylish contemporary
architecture is decorated with marine themed touches that bring the outside
world to life. Home to eight dining venues, Jumeirah at Saadiyat Island Resort
has plenty of dining options including an all-day dining venue, two signature
restaurants, a lobby lounge and bar, a pool and beach bar and a sports lounge.
Guests are welcome to explore the ‎400 meter public beach and three swimming
pools
About the Role:
An opportunity has arisen for a Duty Manager to join our Front Office
department in Jumeirah at Saadiyat Island. The main duties and
responsibilities of this role are:
* To assist in maintaining and/or develop agreed operating procedures involved in the Front Office and to ensure all Front Office employees adhere to the correct procedures as laid down in the operating manuals
* To ensure a smooth and efficient running of the Hotel operation, ensuring that all hotel guests and visitors receive and optimum level of service and care at all times
* To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and / or its reputation
* To assist the Front Office Manager in supervising the Guest Relation, Club Executive, communications and the Front Desk operations
* Dedication to quality, hospitality and guest satisfaction
* To maintain and distribute the staff attendance summery sheet
* To co-ordinate the introduction and training of new employees. The Duty Manager will also be required to identify training, plans them and deliver to meet needs to all colleagues.
* To assist the Reception staff in their duties as required
* To ensure that all reception staff are well aware / trained about their Manual and procedures
* Supervise the cross training of staff from other departments
* To report any hazards of health and safety to guests and staff to the Front Office Manager and take immediate corrective action as and when necessary

About you:

The ideal candidate for this position will have the following experience and
qualifications:

• Diploma or Equivalent related to the hospitality industry


• Strong knowledge of the property management systems (Opera Cloud)


• Works positively with others and contributes actively to promote a healthy team spirit


• Exceptional People Management skills, able to handle conflict


• Excellent organization and management skills with a "hands on approach


• Communication skills, both verbal and written


• At least ‎3 years experience in similar position in Front Office
  About the benefits:

This position offers a highly competitive salary and package which includes;
your own single room accommodation, free transport to and from your place of
work if company provided accommodation, uniform, laundry services, meals
during working hours, annual flight ticket, medical and dental coverage, life
and accident insurance, retail and leisure discounts, ‎50% discount off
Jumeirah F&B Outlets and reduced hotel rates.
Primary Location: United Arab Emirates (AE)-Abu Dhabi
Job: Front Office
Job Posting: Jul ‎2, ‎2022, ‎2:04:‎57 AM