Assistant Front Desk Manager

؜ - ؜Abu Dhabi ؜ -

Job details

Posting Date Jun ‎25, ‎2022
Job Number ‎22106967
Job Category Rooms & Guest Services Operations
Location The Westin Abu Dhabi Golf Resort & Spa, Abu Dhabi Golf Club, Abu
Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP
Brand Westin Hotels & Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N


At Westin, we are committed to empowering the well-being of our guests by
providing a refreshing environment, thoughtful amenities, and revitalizing
programming to help ensure that they leave feeling better than when they
arrived. We recognize that travel can be disruptive to our guests ' well-
being, and we're energized to assist as partners in helping them maintain
control and soaring above it all while on the road. Everything we do is
designed to help guests be at their best, and they appreciate our supportive
attitude, anticipatory service and extensive knowledge on how to best assist
them throughout their stay. We are looking for dynamic people who are excited
to join the team and ready to jump into any situation to give a helping hand.
If you're someone who has is positive, adaptable and intuitive, and has a
genuine interest in the well-being of others around you, we invite you to
discover how at Westin, together we can rise.


POSITION SUMMARY


Assist staff with expediting problem payments (e.g., problems processing
credit card). Follow up with guest regarding satisfaction with guest-related
issues. Process all guest check-ins by confirming reservations, assigning
room, and issuing and activating room key. Process all payment types such as
room charges, cash, checks, debit, or credit. Set up accurate accounts for
each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals,
comp). Anticipate sold-out situations and obtain satisfactory alternative
accommodations when the property cannot accommodate guests with reservations.
Block rooms in the computer and identify designated requirements and requests.
Contact appropriate individual or department (e.g., Bellperson, Housekeeping)
as necessary to resolve guest call, request, or problem. Coordinate with
Housekeeping to track readiness of rooms for check-in. Review shift logs/daily
memo books and document pertinent information in logbooks. Count bank at the
beginning and end of shift. Balance and drop receipts according to Accounting
specifications.


Assist management in hiring, training, scheduling, evaluating, counseling,
disciplining, motivating and coaching employees; serve as a role model and
first point of contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents, injuries, and unsafe work conditions to manager;
complete safety training and certifications. Follow all company policies and
procedures; ensure uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information. Anticipate and address
guests' service needs. Speak with others using clear and professional
language; prepare and review written documents accurately and completely;
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others. Ensure adherence to quality expectations
and standards. Stand, sit, or walk for an extended period of time. Move, lift,
carry, push, pull, and place objects weighing less than or equal to ‎10 pounds
without assistance. Perform other reasonable job duties as requested.


Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Job Summary

  • Advertiser: Marriott International, Inc
  • Announcement date: 26/06/2022
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Abu Dhabi
  • Salary: -
  • Phone number: -

More jobs like this

Abu Dhabi
23/10/2023

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey…

Abu Dhabi
09/08/2022

**Job Number** 22134616 **Job Category** Rooms & Guest Services Operations **Location** Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation…

Abu Dhabi
10/09/2023

**Job Number** 23161533 **Job Category** Rooms & Guest Services Operations **Location** Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation…

Abu Dhabi
18/01/2023

**ジ ョブ番号** 23010905 **求 人カテゴリ** Rooms & Guest Services Operations **場 所** The Ritz-Carlton Abu Dhabi Grand Canal, PO Box 91888, Al Maqta Area, Abu Dhabi, United Arab Emirates, United Arab Emirates 地図で表示 **ス ケジュール** Full-Time **遠 隔地ですか?** N **配 置転換ですか?** N **職 位の種類** Non-Management 世界1…

Dubai
17/06/2022

**Posting Date** Jun 16, 2022 **Job Number** 22100576 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Brand** JW Marriott **Schedule** Full-Time **Relocat…

Cairo
16/10/2022

At Four Seasons we believe in recognizing a familiar face, welcoming a new one and treating every one we meet the way we would want to be treated ourselves. We believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we t…

Dubai
28/04/2023

**Additional Information** Assistant Front Desk Manager **Job Number** 23079254 **Job Category** Rooms & Guest Services Operations **Location** Dubai Marriott Harbour Hotel & Suites, King Salman Bin Abdulaziz Al Saud Street Dubai Marina, Dubai, United Arab Emirates, United Arab Emirates VIE…

الكويت
16/08/2022

### **About Company** WHR Solution (Executive Search) help employers to attract & connect the best global talents across all industries. ### **Job Descriptions** (Kuwait) Looking for an Assistant Front Desk Manager for a 5 star luxury hotel. About the Role: You will be responsible in supervi…

Dubai
11/08/2022

**Job Number** 22138351 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** N…

Dubai
18/03/2023

**Job Number** 23050746 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Posi…

اللغة: العربيّة