Assistant Front Desk Manager - Marriott Al Forsan

Job Number ‎23161533
Job Category Rooms & Guest Services Operations
Location Marriott Hotel Al Forsan Abu Dhabi, Al Forsan International
Sports Resort, Abu Dhabi, United Arab Emirates, United Arab Emirates VIEW ON
MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management

POSITION SUMMARY

Process all guest check-ins, verifying guest identity, form of payment,
assigning room, and activating/issuing room key. Set up accurate accounts for
each guest according to their requirements. Enter Marriott Rewards
information. Ensure rates match market codes, document exceptions. Secure
payment prior to issuing room key, verify/adjust billing. Compile and review
daily reports/logs/contingency lists. Complete cashier and closing reports.
Supply guests with directions and property information. Accommodate guest
requests, contacting appropriate staff if necessary. Follow up to ensure
requests have been met. Process all payment types, vouchers, paid-outs, and
charges. Balance and drop receipts. Count and secure bank at beginning and end
of shift. Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.

Assist management in training, evaluating, counseling, motivating and coaching
employees; serve as a role model and first point of contact of the Guarantee
of Fair Treatment/Open Door Policy process. Develop/maintain positive working
relationships; support team to reach common goals; listen and respond
appropriately to employee concerns. Follow company policies and procedures;
report accidents, injuries, and unsafe work conditions to manager; complete
safety training and certifications; ensure personal appearance is clean and
professional; maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge guests; anticipate and address guests'
service needs; assist individuals with disabilities; thank guests with genuine
appreciation. Speak using clear and professional language; prepare and review
written documents accurately and completely; answer telephones using
appropriate etiquette. Ensure adherence to quality standards. Enter and locate
information using computers/POS systems. Stand, sit, or walk for an extended
period of time. Move, lift, carry, push, pull, and place objects weighing less
than or equal to ‎10 pounds without assistance. Perform other reasonable job
duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every
opportunity while keeping the comfort of the oh-so-familiar all around the
globe. As a host with Marriott Hotels, you will help keep the promise of
"Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-
thinking service that upholds and builds upon this living legacy. With the
name that's synonymous with hospitality the world over, we are proud to
welcome you to explore a career with Marriott Hotels. In joining Marriott
Hotels, you join a portfolio of brands with Marriott International. Be
where you can do your best work, begin your purpose, belong to an
amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists
of more than ‎100 beautiful properties in gateway cities and distinctive resort
locations around the world. JW believes our associates come first. Because if
you're happy, our guests will be happy. JW Marriott associates are confident,
innovative, genuine, intuitive, and carry on the legacy of the brand's
namesake and company founder, J.Willard Marriott. Our hotels offer a work
experience unlike any other, where you'll be part of a community and enjoy
true camaraderie with a diverse group of co-workers. JW creates opportunities
for training, development, recognition and most importantly, a place where you
can pursue your passions in a luxury environment with a focus on holistic
well-being. Treating guests exceptionally starts with the way we take care of
our associates. That's The JW Treatment™. In joining JW Marriott, you join a
portfolio of brands with Marriott International. Be where you can do your
best work, begin your purpose, belong to an amazing global team, and
become the best version of you.