Front Office [JSI].Manager - (220000OZ)
An opportunity has arisen for a Front Office Manager to join the Front Office
Department in Jumeirah at Saadiyat Island Resort. The main duties and
responsibilities of this role are:
* To be responsible for the entire front office operations including front desk, guest relations, concierge, butlers & service one.
* Maintain a high morale and productivity as well as good communication within the Front Office as well as between other departments.
* Develop colleagues, Team Leaders and Managers by delegating tasks and then empower and coach them making sure they achieve the desired results.
* Oversee the maintenance and configuration of the Opera Cloud system ensuring that input standards of profile and reservations are correct, selling strategies are being followed and the sytem is "cleaned" from duplicate profiles and expired rates, etc. on a regular basis.
* Monitor the level of service provided by the department (i.e. by analysing the Guest Satisfaction Reports) and constantly working on improving it through investigation, analysis, and corrective action.
* Handle guest complaints and feedback according to Jumeirah standards ensuring complaints are recorded when necessary.
* Prepare the departmental budget and put measures in place to achieve or exceed the budgeted profit.
* Work in partnership with Guest Services, Reservations, Sales, & Housekeeping to ensure guest's needs are determined and met in regard to room requirements.
* Communicate to colleagues the importance of meeting the guest's as well as regulatory and statutory needs.
* Ensuring the availability of the resources and ensuring that the customer requirements are determined and met
* Determine the necessary competence for colleagues and provide training or other actions to satisfy these needs.
- Bachelor Degree.
* Minimum of 3 years of experience in a managerial role in a 5 star luxury resort.
* GCC experience is a must
* Fluent in English, additional international languages are a plus.
We offer an attractive tax-free salary, paid in Dirhams (AED), the local
currency of the UAE. In addition, we offer generous F&B benefits, reduced
hotel rates across our properties globally, excellent leave and health care
package, flights home, accommodation, life insurance, functional incentives
and other employee benefits making the role attractive to high performers and
any applicant looking for a career with one of the most luxurious brands in
the hospitality industry.
Primary Location: United Arab Emirates (AE)-Abu Dhabi-Abu Dhabi
Job: Finance
Organization: Jumeirah Saadiyat Island [JSI]
Job Posting: Jun 24, 2022, 7:35:28 AM
Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine's 100 Best Companies to Work for, every year since the survey began in 1998. In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: "The reason for our success is no secret. It comes down to one…
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