Position: Front Office Manager (Full time #534813)
Property / Office: Emirates Palace, Abu Dhabi
Location: Abu Dhabi, United Arab Emirates
Responsibilities
* Supports company's philosophy and company culture through the use of pillars and legendary quality experiences on a daily basis to ensure guest satisfaction and the achievement of our mission statement.
* To formulate and implement the strategy related to the hotel's daily operational needs ensuring consistent guest services, colleague productivity, and safety while constantly striving for improvement.
* Responsible for the leadership and achievement of performance targets of the Rooms Division.
* Personally, welcomes and bid farewell guests in all VIP categories as well as repeat guests; recognize and anticipate their individual needs.
* Ensure that Legendary Quality Standards, policies and procedures of Mandarin Oriental Hotel Group and Emirates Palace Mandarin Oriental are properly understood and followed through.
* Perform all aspects of human resources and training functions, including counselling, coaching, training, disciplinary actions for Front Services colleagues.
* Excellent communication and interpersonal skills with colleagues and guests.
* Handle all guest complaints and comments relating to the department efficiently and tactfully in line with MOHG standards.
* Manage the Front Office FOCUS (Upselling) Program, encouraging participation and growth.
* Experience in managing large group arrival and departures.
* Develop and execute strategic and long-term objectives, as required by Director of Rooms.
* Monitor in house guests' satisfaction and manage guests' complaint.
Key competencies and background
* Degree in Hotel Management or relevant field
* Minimum of two (2) year of experience in the same role within an international luxury hotel group
* Experience in a large fast paced luxury property
* Impeccable guest service skills and someone who enjoys creating delightful moments for guests
* Able to thrive in a dynamic and multi-cultural environment
* Strong analytical and problem-solving skills
* Strong operational leadership with a business acumen
* Candidate with excellent communication skills both written and spoken in English. Ability to speak fluent Mandarin or German language is an advantage
Advertised: 24 Apr 2023 Arabian Standard Time
Applications close: 31 May 2023 Arabian Standard Time
Four Seasons Hotels and Resorts has been recognized by FORTUNE Magazine's 100 Best Companies to Work for, every year since the survey began in 1998. In the words of Isadore Sharp, Founder and Chairman of Four Seasons Hotels and Resorts: "The reason for our success is no secret. It comes down to one…
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