Hiring a Customer service supervisor for Abu Dhabi.
Key Responsibilities:
* Manage the customer service team, ensuring internal and external meetings, colleague engagement, development, and performance management.
* Maintain a track of customer issues, resolutions and lesson learnt.
* Take ownership of customers issues, queries and addressing for resolution.
* Set a clear mission and deploy strategies focused towards that mission.
* To keep a track of all MIS reports, Customer Surveys and feedback through various channels.
* Develop service procedures, policies and standards with customer services domain.
* Developing close working relationships with the customer's key stakeholders and decision makers.
* Identifying new business and organic growth opportunities during service review meetings.
* Engaging with concerned customer teams on regular basis for service review meetings.
* Working closely with customer services team and other departments to develop, introduce and implement new working practices to develop a continuous improvement culture.
* Working with internal stakeholders to meet customer requirements.
* Delivering customer services to ensure resolution of enquiries and complaints within short turnaround time.
Key Requirements:
* Bachelor degree holder.
* Solid experience in a customer facing, technical support environment managing successful team and proven people leadership skills.
* Excellent communication skills in English
* Ability to develop and maintain relationships with customers.
* Project management and problem solving skills.
* Dynamic, hard-working, pleasant personality, self-disciplined & self-motivated.
### **Description** Hiring a Customer Service Supervisor for Abu Dhabi. Key Responsibilities: * Supervise day-to-day operations in the customer service department. * Create effective customer service procedures, policies, and standards. * Respond to customer service issues on time. * Develo…
### **Description** Hiring a Customer Service Supervisor for Abu Dhabi. Key Responsibilities: * Manage and coordinate customer support teams. * Improve customer service procedures, policies, and standards and set clear and actionable goals for support teams. * Improve employee recruitment and…
### **Description** Hiring a Customer Service Supervisor for Abu Dhabi. Key Responsibilities: * Manage and coordinate customer support teams. * Improve employee recruitment and appraisals to recruit better staff. * Improve customer service procedures, policies, and standards and set clear and…
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