Looking for a Customer Service Executive for Abu Dhabi.
Responsibilities:
* Manage large amounts of inbound and outbound calls in a timely manner.
* Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
* Follow communication "scripts" when handling different topics.
* Keep records of all conversations in our company database in a comprehensible way.
* Gather feedback from customers or prospects and share with internal teams.
* Build sustainable relationships and engage customers by taking the extra mile.
* Meet personal/team qualitative and quantitative targets.
* Collaborate with team members to achieve better results.
Requirements:
* Bachelor degree holder.
* Two years experience as a Customer Service Executive or relevant role.
* Proficiency in English.
* Strong phone and verbal communication skills along with active listening.
* Familiarity with CRM systems and practices.
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