Job Responsibilities:
* Managing a team of representatives offering customer support.
* Overseeing the customer service process.
* Resolving customer complaints brought to your attention.
* Creating policies and procedures.
* Planning the training and standardization of service delivery.
* Selecting and hiring new staff.
* Monitoring the work of individual representatives and of the team.
* Possessing excellent product knowledge to enhance customer support.
* Maintaining a pleasant working environment for your team.
Job Requirements:
* High school diploma.
* Proven Customer Service experience.
* Track record of over-achieving quota.
* Strong phone contact handling skills and active listening.
* Familiarity with CRM systems and practices.
* Excellent communication and presentation skills.
* Ability to multi-task, prioritize, and manage time effectively.
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