Relationship Officer

؜ - ؜Abu Dhabi ؜ -

Job details

Company Description


First Abu Dhabi Bank is an inclusive environment where each person values the
experiences, perspectives, ideas and beliefs of others. We're in a unique
position to learn from all our colleagues, combining international experience
with deep cultural knowledge and local expertise. At FAB, you'll have the
support of your team and a strong relationship with your line manager, who
will trust you with responsibility and recognize your good performance. As we
embrace different ways of seeing the world, listening to each other and
respecting different viewpoints, we grow stronger - together.


Job Description

Staff Relationship Management

* Responsible for managing the Staff relationship and guiding the staff on request and services end to end
* Accountable to manage and grow portfolio of Staff Banking by desired percentage.
* Organise Helpdesk / Induction activities at different FAB premises/ departments in order to generate business revenues by extension on Retail asset products and services.
* Lead generation and management through FAB CRM systems.
* Acquire a minimum number of activities in a calendar month as per the management's directives.
* Act as the focal point for staff enquiries and address the queries within the agreed timeframe
* Maintain excellent NPS scores with high level of service standards
* Complying with bank's regulatory requirements while ensuring business achievements are met.
* Introduce and drive bundled solutions that deepen relationships and address staff needs by improving levels of capability and productivity as well as process efficiency.
* Manage the budget target, ensuring it is met and accurately forecasted throughout the year.
* Adhere to the Standard Operating Procedures, Policies and Code of Conduct of the bank.
Service Level Agreements
* Act as a role model and drive adherence to organisational values and ethics by employees of the assigned department to foster a value driven culture within the bank.
* Ensure that all reports are prepared timely and accurately and meet FAB requirements, policies and quality standards.


Qualifications


Bachelor's degree in Business Administration, Management or any related
discipline

Job Summary

  • Advertiser: First Abu Dhabi Bank
  • Announcement date: 17/10/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Abu Dhabi
  • Salary: -
  • Phone number: -

More jobs like this

Abu Dhabi
12/08/2022

Al Ain Branch, Abu Dhabi, United Arab Emirates Full-time Division: Corporate and Commercial Banking Group Sub Division: Commercial Banking ## **Company Description** Now it 's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shakin…

Abu Dhabi
02/01/2023

Company Description First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local experti…

Abu Dhabi
01/03/2023

Company Description First Abu Dhabi Bank is an inclusive environment where each person values the experiences, perspectives, ideas and beliefs of others. We're in a unique position to learn from all our colleagues, combining international experience with deep cultural knowledge and local exper…

الكويت
05/05/2022

**Date:** May 18, 2022 **Location:** Kuwait **Company:** AL AHLI BANK OF KUWAIT ## **Reports To** Branch Manager ## **Job Purpose** Manage relationships with customers through handling queries and marketing/selling products ## **Generic Accountabilities** ## **Specific Accountabilities** * Sales …

مصر
18/07/2023

**Date:** Jul 17, 2023 **Location:** El Merghany Branch (EGY67), Egypt **Company:** AL AHLI BANK OF KUWAIT ## **Job Purpose** Deliver high quality service to customers through providing banking service ## **Key Accountabilities** * Sales Achieve sales targets covering all required banking prod…

Dubai
11/10/2023

Full-time Sub Division: Commercial Banking Division: Corporate and Commercial Banking Group ## **Company Description** FAB, the UAE's largest bank and one of the world's most secure financial institutions, is dedicated to creating value for its employees, customers, shareholders, and communities. …

Abu Dhabi
11/12/2023

Full-time Sub Division: Commercial Banking Division: Corporate and Commercial Banking Group ## **Company Description** Now it 's your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of sma…

Abu Dhabi
11/06/2022

The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, provides account servicing support to Relationship managers while ensuring adherence to Citi's policies and guidelines, in coordination with the Customer Service function. The overall …

Abu Dhabi
14/06/2022

The Service Analyst 1 is an entry-level position responsible for executing day to day customer service activities, provides account servicing support to Relationship managers while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall …

Abu Dhabi
14/05/2022

Parent Relationship Executive We are looking for a Bilingual Parent Relationship Executive to join our team . Applicant should have positive attitude with good command in Arabic and English (both oral and verbal) and minimum 2 years of experience in customer service . Qualification required: Gra…

اللغة: العربيّة