Relationship Officer - Mortgage Experience Only!

Company Description

First Abu Dhabi Bank is an inclusive environment where each person values the
experiences, perspectives, ideas and beliefs of others. We're in a unique
position to learn from all our colleagues, combining international experience
with deep cultural knowledge and local
expertise. At FAB, you'll have the support of your team and a strong
relationship with your line manager, who will trust you with responsibility
and recognize your good performance. As we embrace different ways of seeing
the world, listening to each other and respecting
different viewpoints, we grow stronger together.

Job Description

Job Purpose:*
* Meet and exceed monthly and annual sales target objectives
* Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele
* Do proper analysis of the case and provide all related information of the customer after the field visit is done
* To be familiar with all policies, products and processes to ensure superior client on boarding experience
* To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel
* Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated.
Key Accountabilities:
Generic Accountability
Financial:
Accomplish set sales and revenue objectives for all Products as per set
business plan.
* Achieve monthly & annual set KPI objectives.
* Focus on New to Bank acquisition along with leveraging existing client base.
* To leverage on cross sell opportunities to ensure higher revenue per customer.
* Maintain Daily Sales Reports on sales performance for review by team leader and manager assets.
Customers:
Be commercially effective in the role and consistently keep customer/client
as focus & ensure excellent customer service by delivering quality client on-
boarding experience.
* Ensure thorough knowledge of all products, policies and processes in order to achieve superior client on boarding experience.
* To ensure no mis selling to customers by offering products/services transparently as per customer requirements
* Understand and resolve/escalate customer redresses to ensure timely resolution.
Learning & Growth:
**Participate in the assigned People Development and L &D programmes. Take
accountability for own development by active enrolment and participation with
close coordination with respective Team.
* To ensure participation in assigned training, Learning & Development programmes
* Awareness to competition offerings and offer suggestions to line manager to improve product/ processes.
Internal Processes:
Ensure implementation of prescribed Sales & Compliance processes as per
Bank's policies. Implement governance & controls to proactively identify,
manage and minimize/mitigate potential losses to the franchise within
respective Area.
* Adhere to Risk Control Assessment process across all areas of Business Banking Department - Selling, Client Onboarding, Fraud Control, Client Application & KYC Documentation etc.
* Adherence to all prescribed internal processes to ensure satisfactory Audit Ratings by adherence of all prescribed processes
* Ensure to bring quality and right customers to the franchise.
* Discuss the cases with stake holders and ensure support is provided.
Frameworks, Boundaries & Decision-Making Authority:*
* Propose and recommend decisions as per the approved authorization matrix.
* Functions within the framework and boundaries of Group policies as well as overall organizational and governance frameworks

Qualifications

Essential
* Requires good convincing and Negotiating Skills according to the complexity of business.
* Continuous suggestions on Changes and ways of improving FAB Products.
* To build and maintain effective business relationship with all colleagues.
* Identify any cross-Selling opportunity for Other Business Divisions of the Bank Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable.
Experience: ‎3 - ‎5 years of experience in Banking or in a Financial Industry