Cluster Reservations Agent
In your role, you will be working as Cluster Reservations Agent for three
iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB™ Abu
Dhabi, Curio Collection by Hilton™ and DoubleTree by Hilton Abu Dhabi Yas
Island Residences.
A Cluster Reservations Agent will serve as the main contact for room
reservations at the hotel; and therefore, must offer an excellent service and
influence the Guest decision to stay at the property.
What will I be doing?
As a Cluster Reservation Agent, you will serve as the first line of inquiry
for room reservations within the hotel. A Reservation Agent is responsible for
offering excellent customer service, options, and other solutions to meet
Guest and customer needs. Specifically, a Reservations Agent will perform the
following tasks to the highest standards:
* Convert, quickly, inquiries into contracted business
* Respond, positively, to sales inquiries to develop future sales leads
* Identify sales leads, as appropriate
* Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation
* Provide prompt and efficient service while maintaining the hotels brand standards
What are we looking for?
A Cluster Reservations Agent serving Hilton brands is always working on behalf
of our Guests and working with other Team Members. To successfully fill this
role, you should maintain the attitude, behaviours, skills, and values that
follow:
* A passion for delivering great customer service
* A highly professional telephone manner and excellent communication skills
* Outstanding administration and organizational skills
* Intermediate computer proficiency
It would be advantageous in this position for you to demonstrate the following
capabilities and distinctions:
* Previous experience in a Reservations environment
* Tertiary qualifications, or other collegiate-level degree
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector
from luxurious full-service hotels and resorts to extended-stay suites and
mid-priced hotels. For over a century, Hilton has offered business and leisure
travelers the finest in accommodations, service, amenities and value. Hilton
is dedicated to continuing its tradition of providing exceptional guest
experiences across its. Our vision "to fill the earth with the light and
warmth of hospitality" unites us as a team to create remarkable hospitality
experiences around the world every day. And, our amazing Team Members are at
the heart of it all!
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