Company Description
A luxury hospitality brand for modern travellers, Anantara connects guests to
genuine places, people and stories through personal experiences and providing
heartfelt hospitality in the world's most exciting destinations. From pristine
islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush
jungles, Anantara welcomes guests for journeys rich in discovery.
Job Description
* Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
* Adhere to all Standard Operating Procedures.
* Take personal responsibility for driving upselling, achieving set revenue targets by months.
* Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.
* Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
* Handle daily trace/follow up reports according to departmental requirements.
* Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
* Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
* Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.
* To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
Additional Information
* Outgoing personality, digitally savvy, training skills will be added advantage
* Able work in a remote place
* Arabic speaker
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### **General Information** Country/Region United Arab Emirates Province/City Abu Dhabi Location Rosewood Abu Dhabi Department Others Job Type Full-time Permanent ### **Job Description** OVERVIEW/BASIC FUNCTION: Provide prompt, courteous and efficient handling of all requests for guest r…
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