Guest Management

At CSM we are driven by a clear purpose; to Pursue Extraordinary. We exist to
create a positive impact on our partners, their audiences, our industry and
our people, and to look for opportunities that can inspire a better world in
everything we do.

Our diversity of experience, expertise and opinions is our greatest asset,
which is why we celebrate our differences. We are looking for individuals who
want to put their hand up and challenge convention to create something
exciting, bigger and better each and every time.

CSM is proud to share fresh perspectives and new ideas to produce work that
others don’t and won’t. What we do is fast-paced, exciting and rewarding which
is why we love it and why you’ll love life at CSM.

WHAT YOU WILL BE DOING

[INSERT SPECIFC INFO ABOUT THE ROLE

Campaign Planning – specifically for campaign strategies, global market and
event activations. You will input into campaign direction and activation
planning, steer in brainstorms, be creative and shape ideas, call on your
industry knowledge, and manage all budgets.
Implementation – you will be central to bringing the plans to life, managing
dedicated areas of the account. You will have an instrumental role working as
part of an All Agency team and managing rights holders, from providing briefs
and guidance through to approvals and delivery.
Evaluation & Review – you will be familiar with KPI setting and delivery
against them, leading in the collation of results and creation of evaluation
documents.
Self & Team Management – you will build the respect and commitment of team
members by developing a collaborative working relationship, delegating
effectively and fairly.

Client / Account Management

Development and management of own relationship with the client, and day-to-day
client management
Lead the relationships and management of markets, all agencies, and partners
Effective management of regular project and status meetings with clients (and
markets where relevant), including consolidation of notes and actions
Support in the campaign strategy and project planning (with Account lead)
Lead internal and All Agency brainstorms, and ideas development
Lead all market communication, global toolkits, activation planning
Development and management of project timelines, budgets, invoicing/cost
management, PO’s
Implementation of all aspects of the campaign touch points including; general
rights delivery, talent/ambassador appearances, live activations, digital &
social strategies, PR & Comms
KPI setting and campaign evaluation
Approvals process and management

THE SKILLS AND EXPERIENCE YOU NEED

Agency experience
Experience working on large global consumer brands is preferred, but not
essential
Ability to influence decision making processes, both within the Agency and the
client organisation
Ability to multi-task; you will be working across a number of activities with
tight deadlines
Ability to think on your feet and take appropriate actions to resolve any
unforeseen issues as they arise
Ability to enthuse and motivate others
Presentation skills (both writing and delivery), internally and to clients /
suppliers including use of Microsoft PowerPoint
Excellent communication skills – verbal and written – and attention to detail
Creative thinking
Knowledge of, and passion for, both sport and music & entertainment is a bonus

CSM recognises that to be an agency of the future we must continue to increase
the diversity of our team and the inclusivity of our culture, both of which
are intrinsically linked to the health of our people, clients and business.
That is why DEI continues to be a priority, ensuring our people and our work
reflect and represent the next generation of fans, brands, and consumers.

We are proud to be an equal opportunity employer, and we do not discriminate
based on protected characteristics. Please note, people with differing
abilities will be provided with accessibility adjustments during our
recruitment process.
CSM is made up of ‎1000+ people in ‎25+ locations who share a purpose to pursue
extraordinary. It is the reason we come into work each morning, the mindset we
all share, the thread through every piece of work we deliver and the story we
tell when someone wonders why we do, what we do.

Each of our people are extraordinary in their own right, bringing diversity to
our thinking, experience and expertise to help us produce work that our
competitors don’t and wont. What we do is fast-paced, exciting and rewarding
which is why we love it and why you’ll love life at CSM.

If you are someone who sees the extraordinary in the ordinary, then we would
love to hear from you.