Customer Service Support -
identifying facility needs, categorizing work, and reviewing work requests and
be able to fully integrate into the Air Force work task tracking system
(BUILDER), to track the projected lifespan of real property and real property
installed equipment.
Quality Service Support -
work requests to completion and closeout including follow-up to ensure
customer satisfaction
Service Support and Calls -
Manage workflow to ensure service calls are addressed in a 24/7 environment to
ensure any disruption of base services is addressed and resolved as quickly as
possible to customer's expectation in a quality and safe manner, while keeping
base personnel and program leadership updated.
Administration duties -
Publicize any advance or informative notices regarding base operations repair,
maintenance, installations, etc. via social media and/or printed materials
posted in designated areas of concern or relevance.
Customer coordination -
Coordinate work and facility inspections; participate and facilitate the
process to obtain any base required permits while keeping program and base
leadership updated.
All support and work will be performed IAW international, US, Air Force and
PWS criteria and codes.
The Operations Assistant shall be available within 2 hours to meet on the
installation with Government personnel to discuss problem areas.
Minimum Requirements:
* A minimum of three years (3) previous experience at a US Air Force Military Installation with similar mission/project in scope and nature.
* Previous experience working with engineers, engineering technicians, or industrial machinery installation, repair, and maintenance workers.
* Airforce BUILDER experience.
* Previous work experience in an austere OCONUS environment with a multi-national workforce.
* Excellent organizational and time management skills.
* Strong computer skills, specifically in Microsoft Word and Excel.
* Valid US or local driver's license and US passport.
* Active Secret Clearance
* Ability to successfully pass and maintain CENTOM contract medical requirements for duration of deployment
* Country visa (as required in line with the U.S. Department of State Foreign Clearance Guide).
* Must be able to obtain and maintain a Secret Clearance; note: US Citizenship is required to obtain a Secret Clearance
OTHER KNOWLEDGE, SKILLS AND ABILITIES
* Experience providing excellent customer service in supporting contract responsibilities.
* Ability to work in a fast-paced environment handling multiple tasks at a given time and rapidly adapting to changing priorities and schedules and under pressure of deadlines while maintaining performance standards.
EDUCATION
* Associate degree or equivalent experience
WORKING AND LIVING CONDITIONS
This position may be located in an environment with harsh and dangerous
working and living conditions. While performing the duties of this job, the
employee may regularly be exposed to extreme and austere environment.
Employees must be willing and able to perform regular job requirements in this
austere, extreme environment.
Amentum is proud to be an Equal Opportunity Employer. Our hiring practices
provide equal opportunity for employment without regard to race, religion,
color, sex, gender, national origin, age, United States military veteran's
status, ancestry, sexual orientation, marital status, family structure,
medical condition including genetic characteristics or information, veteran
status, or mental or physical disability so long as the essential functions of
the job can be performed with or without reasonable accommodation, or any
other protected category under federal, state, or local law.
EEO is the Law Poster
EEO is the Law Poster Supplement
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