Guest Service Center Agent

؜ - ؜Abu Dhabi ؜ -

Job details

Abu Dhabi, UAE * Hospitality/Travel
Responsibilities and Duties
* Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Emirates Palace standards
* Write down messages accurately for our guests and deliver messages in a timely manner
* Handle guests' requests for DND (Do Not Disturb) and confidential status
* Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests
* Answer all guest questions / requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.
* It may be providing information or assistance to make an outside call or handling a complaint, etc
* In case of emergency, handles all communications for the hotel whilst serving as the communication center
* Keep a complete record of each DDD (Domestic Direct Dial) and IDD (International Direct Dial). Coordinate with front office reception all telephones charges to ensure they are billed and collected from guests
* Monitor TV channels in addition to outlets' and public area's music to ensure smooth and proper functioning
* In case of emergency, handle all communications for the hotel whilst serving as the communication center
* Keep abreast of telephone directory, new staff and leavers, emergency procedures, special promotions and general hotel product knowledge
* Maintain the neatness of their working area at all time
Key Skills
Verbal & Written Communication, Organization, Time Management, Strategic
Planning, Resourcefulness, Detail-Oriented, Become the Backbone for Successful
Business, etc
.
Required Experience and Qualifications
* Flexibility to respond to a variety of different work situations
* Ability to work on your own and as part of a team
* At least ‎1 years' experience in similar positions and customer service is preferred
* Positive attitude and good communication skills
* Commitment to delivering a high level of customer service
* Previous working experience in the Middle East is an advantage
* Excellent communication skills
* Good verbal and written communication in English
* Knowledge of spoken and written Arabic is a great advantage
* Ability to follow up and complete tasks according to plan
Benefits
Job Location: Abu Dhabi, UAE
Job Type: Full-time
Gender: Any
Age Limit: Below ‎35 years
Salary: As per experience

Job Summary

  • Advertiser: ANOC
  • Announcement date: 25/04/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Abu Dhabi
  • Salary: -
  • Phone number: -

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اللغة: العربيّة