Operations Associate

؜ - ؜Abu Dhabi ؜ -

Job details


  • Greeting and welcoming guests in a friendly and professional manner. Fondly bid farewell to all guests exiting the Palace

  • Engage each guest as a unique individual and listen attentively to their requests and questions

  • Assist and advise guests to make purchases by recommending, describing and demonstrating products.

  • Manage and maintain queue lanes, turn stiles, entrances and exits

  • Sell tickets and retail products via a computerised Point of Sale (POS) system

  • Collect payments/make change by accepting cash, vouchers, credit card, digital payments and listed foreign currencies

  • Balances cash drawer/register/float by counting cash at beginning and end of work shift and ensure timely remittance of sales to cash control

  • Maintain awareness and adherence to company's cash handling policies

  • Maintain knowledge and awareness of ongoing promotions

  • Provide pricing, promotion, shows information and suggestions to guests, keeping them well informed to enhance/maximize the guest experience

  • Consistently upsell/cross-sell and promote products, activities, and services to generate additional revenue

  • Arrange and maintain product displays with approval, stock shelves (refill) and take product inventory

  • Proactively anticipate, listen to guest's needs and concerns and act appropriately to resolve any issues in a timely manner in adherence to company's guest complaint policy

  • Applying product knowledge while handling guests and improve the same on a regular basis.

  • Manage lost and found counter and locker area cording to company's lost and found policy

  • Conduct guest surveys using a company provided tablet, ensuring that all questions are completed and submitted

  • Maintain awareness and ability to act or respond to any emergency situations while ensuring guest safety. Participate in any evacuation (drill or real) if necessary

  • Work outdoors, in extreme temperatures, wet, humid or windy conditions caused by weather

  • Working on promotions and achieving set targets.

  • Assisting in quarterly and yearly inventory.

  • Any other tasks that may be required from time to time to perform to meet the needs of the business.

  • Medically able to work in all weather conditions.

  • Physical able to carry/lift items, climb ladder etc.a€‹
    a €‹As an ideal candidate, you will need to have:

  • Higher secondary or equivalent

  • Previous retail experience

  • Previous customer care experience

  • Previous experience in handling guest complaints

  • Moderate verbal communication skills

  • Basic knowledge of cash handling skills

  • Good communication skills

  • Any other language would be an advantage

  • Previous cash handling skills

Job Summary

  • Advertiser: Farah Experiences
  • Announcement date: 07/04/2023
  • Type of employment: -
  • Experience level: -
  • Educational level: -
  • Job location: Abu Dhabi
  • Salary: -
  • Phone number: -

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