Agent-At Your Service

Posting Date Jun ‎12, ‎2022
Job Number ‎22097870
Job Category Rooms & Guest Services Operations
Location Aloft Dhahran, King Saud Branch Road Crossing 21st Street, Al
Khobar, Saudi Arabia, Saudi Arabia VIEW ON MAP
Brand Aloft Hotels
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N

At Aloft Hotels we 're wired for next generation travelers who love open
spaces, open thinking, and open expression. Aloft provides a space where style
is necessary, social scenes are vibrant, and where the only direction is
forward. Our guests are tech savvy and confidently social, with an eclectic
style they're not afraid to show. We understand what our guests need, so we
provide an affordable option for the tech-savvy design guru. We're looking for
innovative self-expressers who aren't afraid to draw outside the lines. If you
are someone who appreciates tech-forward features and vibrant social scenes,
then we invite you to explore a career with Aloft Hotels.

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via
telephone, email, chat, and mobile communication devices. Operate telephone
switchboard, process guest requests for wake-up calls, and connecting and
directing calls to the appropriate extension. Receive, record, and relay
messages accurately. Log all guest requests or issues into computer, contact
appropriate individual or department (e.g., Bellperson, Housekeeping), and
follow up with guest to ensure their request has been resolved to their
satisfaction. Provide information to guests about room features, property
amenities, and local areas of interest. May process room service orders,
answer questions on menu selection and record transactions in point-of-sale
system. Assist guests with accessing internet and guestroom entertainment.

Follow all company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of proprietary
information; and protect company assets. Welcome and acknowledge all guests
according to company standards, anticipate and address guests' service needs,
assist individuals with disabilities, and thank guests with genuine
appreciation. Speak with others using clear and professional language, and
answer telephones using appropriate etiquette. Develop and maintain positive
working relationships with others, and support team to reach common goals.
Comply with quality assurance expectations and standards. Read and visually
verify information in a variety of formats; stand, sit, or walk for an
extended period of time or for an entire work shift. Move, lift, carry, push,
pull, and place objects weighing less than or equal to ‎10 pounds without
assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring
a diverse workforce and sustaining an inclusive, people-first culture. We are
committed to non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.