As a customer representative with responsibilities, your role typically
involves serving as a liaison between your company and its customers. You're
entrusted with handling inquiries, addressing concerns, and providing
solutions to ensure a positive customer experience. Your responsibilities
might include: Customer Support: Responding to customer inquiries via phone,
email, or chat in a timely and professional manner. This involves
troubleshooting issues, answering questions about products or services, and
providing technical support when needed. Problem Resolution: Resolving
customer complaints or issues effectively and efficiently. This might involve
investigating problems, escalating issues to higher levels of management if
necessary, and following up with customers to ensure their concerns have been
addressed satisfactorily. Product Knowledge: Having a deep understanding of
your company's products or services so that you can provide accurate
information to customers and assist them in making informed purchasing
decisions. Order Processing: Assisting customers with placing orders, tracking
shipments, and handling returns or exchanges according to company policies.
Customer Relationship Management: Building and maintaining positive
relationships with customers by providing exceptional service and personalized
assistance. This might involve reaching out to customers to follow up on their
experience, offering promotions or discounts, and seeking feedback to improve
processes. Documentation: Keeping detailed records of customer interactions,
including inquiries, complaints, and resolutions, in order to track trends,
identify areas for improvement, and maintain a comprehensive customer
database. Training and Development: Staying up-to-date on product updates,
company policies, and industry trends through ongoing training and
professional development opportunities. You may also be responsible for
training new customer service representatives and sharing best practices
within your team. Cross-functional Collaboration: Collaborating with other
departments such as sales, marketing, and product development to address
customer needs and improve overall customer satisfaction. Send Your CV in Our
Mail: [email protected]
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustr…
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustr…
Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the ri…
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustr…
Are you a highly motivated and customer-focused individual looking for an exciting opportunity to provide exceptional service and support? We are currently seeking a dedicated Customer Service Representative to join our team in Dubai. Responsibilities: Act as the primary point of contact for custom…
We are Hiring Live chat Agent Cum Customer Service representative for our Company located at Barsha near mall of Emirates. You will be responsible for chatting and providing information to customer regarding selling of software and products. Visa service + Accommodation + Transportation will be pro…
Job Detail **Industry** Construction / Cement / Metals **Functional Area:** Client Services & Customer Support **Total Position:** 1 **Job Type:** Full Time/Permanent **Department:** Al-Rashed Tires **Job Location:** Khobar, Saudi Arabia **Gender:** No Preference **Nationality:** Saudi **Career Lev…
Al Rashed Tires Job Detail **Industry** Construction / Cement / Metals **Functional Area:** Client Services & Customer Support **Total Position:** 1 **Job Type:** Full Time/Permanent **Department:** Al-Rashed Tires **Job Location:** Khobar, Saudi Arabia **Gender:** No Preference **Nationality:** Sa…
**Date:** May 8, 2022 **Location:** Al Asimah, Kuwait **Company:** AL AHLI BANK OF KUWAIT ## **Reports To** Branch Manager ## **Job Purpose** Deliver high quality service to customers through providing banking services ## **Generic Accountabilities** Generic Accountabilities are not specified for…
Job Detail **Industry** Construction / Cement / Metals **Functional Area:** Client Services & Customer Support **Total Position:** 1 **Job Type:** Full Time/Permanent ( First Shift (Day) ) **Department:** Al-Rashed Tires **Job Location:** Khobar, Saudi Arabia **Nationality:** Saudi **Career Level:*…