As a Call Center Representative, your primary responsibility is to manage both
inbound and outbound customer calls, addressing inquiries, and resolving
issues in a timely and efficient manner. You will be the frontline
communicator, providing excellent customer service by delivering information
and solutions professionally. Utilizing computer systems, you'll access and
update customer records, ensuring accuracy and completeness. Team
collaboration is crucial to achieving performance goals, and your role
involves contributing to a positive work environment. Strong communication and
problem-solving skills are essential to uphold company standards and ensure
overall customer satisfaction.