Customer Success Engineer

؜ - ؜6th of october city ؜ -

تفاصيل الوظيفة

ABOUT SHIFT EV:
Shift EV is a fast-growing electric vehicle technology company, based in
Cairo, Egypt. Our vision is to accelerate the adoption of electric vehicles in
Egypt and the region by developing state-of-the-art electric drivetrain
solutions. You will work with world-class technology veterans from MIT, Intel,
and General Motors to build a venture with transformative potential.
ABOUT THE ROLE:
As a Customer Success Engineer you will join the commercial team on ensuring
EV fleet deployment is successful and customer value is delivered.
Specifically, you will:
* Ensure customer fleet readiness for EV operations, including charging, operations planning and driver training.
* Work with the Shift EV engineering and product teams as well as external partners on deploying customer centric charging solutions.
* Work with the customer operations team on trials, pilots and deployments, providing on-site support to facilitate EV integration.
* Onboard customer drivers on safe and effective EV operations, through on-site training and online onboarding material.
* Support the Account Management and Aftersales teams on delivering full EV value to customers and addressing operational and technical issues promptly.
YOU HAVE:
* Experience in delivering solutions to customers in technical b2b environments.
* Excellent project management skills and the ability to coordinate with third party partners.
* Excellent time management skills and the ability to multitask and prioritise work.
* Strong organisational and planning skills.
* Excellent verbal communication skills and good writing skills, with the ability to adapt to various situations and audiences as needed.
* Customer-centric attitude with robust problem-solving skills.
YOU MUST:
* Be a team player.
* Take ownership and have a strong sense of integrity in your work.
* Love to change the status quo and work well in high-pressure situations.
* Be strategic and proactive.
* Be self-aware, flexible, and open-minded.
* Combine a mix of analytical thinking, hands-on problem-solving, and a customer-service mindset.
WHAT TO EXPECT FROM US:
* An impact-driven mission, and a world-class team to work with
* A startup where your contributions really count, and an abundance of growth opportunities
* Stock options, we want you to be invested in the success of the company
* Leadership that aspires to build a meritocratic environment that promotes diversity and offers equal opportunity
Job Type: Full-time

ملخص الوظيفة

  • المُعلن : -
  • تاريخ الإعلان : 18/12/2022
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : 6th of october city
  • الراتب : -
  • الهاتف : -

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