Server

" A passion for perfection"
Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we
put the emphasis on our people. We strive to provide a motivating and
rewarding environment that attracts inspired and talented people who are
willing to bring news ideas, use & develop their knowledge to reinvent their
career path.
Swissotel Makkah description :
Swissotel Makkah is Swissotel's first hotel to open in Saudi Arabia. The hotel
offers ‎1487 elegant rooms and suites with modern design, complementing the
values of today's Arab culture.
As part of the prestigious Abraj Al Bait complex, the deluxe Swissotel Makkah
is a contemporary five-star hotel located in close proximity to the holy
Masjid Al Haraam, overlooking the Ka'aba and the Grand Mosque.
Swissotel Makkah is part of a new urban development, including two
restaurants, one executive lounge, two meeting rooms and a business centre. It
has private entrances that make it easier for pilgrims to reach Al Masjid Al
Haram.

Summary of Responsibilities:
Reporting to the Outlet Manager, responsibilities and essential job functions
include but are not limited to the following:
* Demonstrates Swissotel Standards in all interactions
* To report on duty punctually, in full uniform according to appearance and grooming standards
* To promote and maintain a positive working relationship at all times with all the Colleagues in Swissotel Makkah.
* To consistently offer professional, friendly and warm service
* To demonstrate a complete understanding of Restaurant Policies & Procedures and Service Standards as outlined in the Swissotel Hotels & Resorts
* To have full knowledge of the Menu, Beverage lists in your outlet and all other special promotions taking place in the hotel. Knowledge of all menu items, garnishes, contents and preparation methods.
* To be able to answer any Guest questions about menu items in an informative and helpful way
* To always take corrective action if service errors occur, ensuring all solutions exceed the Guests expectation
* To understand shift end reports, have knowledge of non-cash/cash transactions and procedures for depositing monies into safe or collecting due backs
* To understand each service station and all side duties assigned to that station
* Attend pre-meal briefing, weekly and monthly meetings to continually improve the Guests experience
* To understand how to operate all the equipment used in the outlet
* To fully understand and follow the hotel's recycling program and procedures
* To actively participate in all health and safety procedures for Cascades and the entire hotel
* To follow all of safety and sanitation policies when handling food and beverage
* Carrying out any miscellaneous duties and responsibilities as requested by your Manager pertaining to total quality service delivered in Restaurant
* Follows Hotel's telephone etiquette standards
* Follows Occupational Health & Safety regulations
* Reports suspicious people, parcels, and behaviors to Security
* Ensures adherence to Swissotel's Code of Ethics

Qualifications:
* Minimum ‎1 years experience in F&B Operations in a luxury property preferred
* Strong interpersonal and problem solving abilities necessary
* Must be a highly organized person with strong planning skills
* Goal and results oriented
* Analytical skills, strength as a developer and a leader of others are essential
* International experience an asset
* Energetic, enthusiastic, self-motivated and a charismatic team player
* Must possess outstanding guest services skills, professional presentation and sophisticated communication skills
* Proficient in the English language (verbal & written), second language is an asset
* Must be able to handle a multitude of tasks in an intense, ever-changing environment
* Must be flexible in terms of working hours.
Swiss otel Hotels & Resorts
Swissotel Hotels & Resorts offers broad career development possibilities
within a growing international group and competitive conditions of employment.