Company Description
What is Tamayyaz Program?
"Tamayyaz is a Nationalization Development Program that enables Saudi talents
to acquire the needed skills & knowledge for various professions within the
hospitality field within a specific time frame by using a combination of
classroom learning and On Job Training."
Hotel Overview : Makkah Clock Royal Tower, A Fairmont Hotel, is located
only a few steps away from the Masjid Al Haram and the Holy Ka'aba. This
76-story hotel, one of the world's tallest, is the focal point of the Abraj Al
Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic
symbol of hospitality in the Holy City. The hotel authentic hospitality is
seen throughout 1618 guest rooms and suites are thoughtfully and elegantly
appointed-with extravagant amenities and five-star services that allow for
peaceful reflection and repose.
Job Description
* Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc.
* Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments.
* Ensures proper appearance (condition of uniforms) and grooming whilst on duty.
* Handles the guest greeting upon arrival and their seating through the hostess.
* Ensures that under no circumstances the entrance is left unattended.
* Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being.
* Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge).
* Reports cleanliness and maintenance issues to the immediate Supervisor.
* Handles guest complaints as per instructions or consults the immediate Supervisor.
* Does all mise-en place work according to the whole day service requirements.
* To report any equipment failures/problems to the Maintenance Department.
* To pass any maintenance requests to the Maintenance Department.
* To participate in any Training/Developments schemes as recommended by senior management.
* Attends all regular departmental briefings and contributes to an open communication within the assigned team.
* To treat guests and colleagues in a polite and courteous manner.
* To observe high standards of personal hygiene.
* To maintain clean and organized side stations at all times.
* To anticipate customers ' needs.
* To be flexible in assisting around different areas of the hotel.
* Familiar with the company's internal policies and safety procedures
* Helps in other areas of the Hotel if the situation requires.
* To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety.
* Be familiar with all related company documentation and especially with the relevant Operational Standards for the department.
* To carry out any other reasonable duties and responsibilities as assigned.
* Other duties as assigned.
Qualifications
* Tamayyaz Program is for Saudi Nationals Only.
* Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience.
* Basic English skills are a must.
* Strong passion for the Hospitality Field.
* Excellent interpersonal and communication skills.
* Is a team player that contributes to and proactively assists co-workers.
* Ability to work a flexible roster depending on departmental needs.
* Ability to focus attention on guest needs, always remaining calm and courteous.
Additional Information
* Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor 's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/ Do what you love, care for the world,
dare to challenge the status quo! #BELIMITLESS
**Company Description** ** What is Tamayyaz Program?** "Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom lear…