Front Office Agent (Saudi Only)

؜ - ؜الرياض ؜ -
موقع المُعلن

تفاصيل الوظيفة

Position: Front Office Agent (Saudi Only) (Full time #‎533562)
Property / Office: Al Faisaliah Hotel, Riyadh
Location: Riyadh, Saudi Arabia


Responsibilities:



  • Greet, check-in, and escort guests promptly to their rooms.

  • Creating outstanding arrival and departure experiences.

  • Assisting with billing and invoicing.

  • Print all in-house, HK status, arrival, and billing reports and store them on the PC in case the HMS system fails.

  • Establishing and developing personal contact with all our guests and providing continuous care, comfort, and warmth throughout their stay.

  • Ensuring compliance with health and safety regulations

  • Other responsibilities include performing all administrative and operative tasks and ensuring consistent knowledge of our Mission Statement, Pillars and all other service standards

  • Anticipate up-selling and cross-selling opportunities encouraging our guests to use the hotel facilities for their enjoyment.

  • Address special guest preferences recorded in guest history profiles.

  • Handle cash drawer properly as outlined in the MORYD Controller s Policy.

  • Check cash float at the beginning and end of each shift to ensure at all times that amounts are correct.

  • Provide quality service with colleagues to the guests by responding to requests promptly, efficiently and courteously during check-in, check-out, and throughout the guest s experience.

  • Arrange fulfillment of guest services by working with the Concierge, Housekeeping, PBX, Reservations, and Room Service colleagues.

  • Print and drop cash out, adjustment slips, paid-out voucher, and bank count reports.

  • Communicate clearly with the Night Duty Manager and Accounting Department.

  • Establish a good working knowledge of the Hotel outlets and products.

  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.

  • Demonstrate teamwork by cooperating with and assisting colleagues as needed.

  • Able to communicate special features and services unique to the guest s needs.

  • Handle guests incoming and outgoing correspondence, (facsimile, messages, mail, etc.)

  • Responsible for preparation of the daily arrival bucket, in-house bucket and next day arrivals (including welcome cards, guest business cards, registration cards and limousine arrivals).

    • In charge of guest invoices (in-house).

    • Check credit card authorization in SMS for all in-house guests.

    • Perform any other reasonable duties as required by the management of the Hotel.
      Skills & Qualifications.
      Requirements:



  • Fluent English Language.

  • ‎1-‎2 years experience.


Advertised: ‎26 Jan ‎2023 Arab Standard Time
Applications close:

بلغ عن إساءة

ملخص الوظيفة

  • المُعلن : Mandarin Oriental Hotel Group
  • تاريخ الإعلان : 27/01/2023
  • نوع العمل : -
  • مستوى الخبرة : -
  • المستوى التعليمي : -
  • مكان العمل : الرياض
  • الراتب : -
  • الهاتف : -
  • البريد الإلكتروني :

    إظهار البريد الإلكتروني

وظائف أخرى مثل هذه الوظيفة

Front Office Agent (Saudi Only)
الرياض
29/05/2023

**Position:** Front Office Agent (Saudi Only) (Full time #528423) **Property / Office:** Al Faisaliah Hotel, Riyadh **Location:** Riyadh, Saudi Arabia **OBJECTIVES, RESPONSIBILITIES AND COMPETENCES** 3.1. OBJECTIVES * Ensures the highest possible guest satisfaction. * Acts promptly …

Front Office Agent (Saudi only)
الرياض
15/06/2023

**Additional Information** (Saudi only) **Job Number** 23109073 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocati…

Tamayyaz - Front Office Agent - Saudi Only
مكة
27/12/2023

**Company Description** ** "A passion for perfection"** Swissotel Hotels & Resorts is a distinctive group of deluxe hotels where we put the emphasis on our people. We strive to provide a motivating and rewarding environment that attracts inspired and talented people who are willing to bring news…

Front Office Administrator (Saudi Nationals Only)
الرياض
01/06/2023

**About Us - dmg events** dmg events is an international exhibitions and publishing company. We attract more than 425,000 visitors to our global portfolio of 80 exhibitions each year. Through our global events, our aim is simple. We want to accelerate business through face-to-face events, which is …

Front Office Manager (Saudi Nationals only)
الرياض
05/11/2022

**Job Number** 22139546 **Job Category** Rooms & Guest Services Operations **Location** The St. Regis Riyadh, 2941 Makkah Al Mukarramah Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management …

Front Desk Agent - Saudi only
al الخبر
14/12/2023

**Company Description** Sofitel Al Khobar The Corniche French luxury and local cuisine in the world's most exciting city The magnificent 5-star Sofitel Al Khobar the Corniche hotel is a triumph of contemporary architecture. Luxury is the key word for this hotel located in the heart of the vibran…

Supervisor-Front Office (Saudi Only)
الجبيل
06/02/2023

**Job Number** 23022310 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Jubail, King Faisal West Street Building No. 8557, Jubail City, Saudi Arabia, Saudi Arabia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** No…

Receptionist / Front Desk Agent ( Saudi Citizen Only )
الرياض
08/09/2023

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey…

Front Office Agent
الرياض
14/05/2022

**Posting Date** Apr 24, 2022 **Job Number** 22066354 **Job Category** Rooms & Guest Services Operations **Location** Burj Rafal Riyadh A Marriott International Hotel, King Fahad Road, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Marriott Hotels Resorts **Schedule** Full-Time…

Front Office Agent
الرياض
29/06/2022

**Posting Date** Jun 28, 2022 **Job Number** 22107540 **Job Category** Rooms & Guest Services Operations **Location** Marriott Riyadh Diplomatic Quarter, 6781 Abdullah AlSahmi Street, Riyadh, Saudi Arabia, Saudi Arabia VIEW ON MAP **Brand** Marriott Hotels Resorts **Schedule** Full-Time …

Language: English