Reservation Agent - Saudis ONLY

Company Description

What is in it for you:
* ALL Heartist benefit card offering discounted rates in Accor worldwide
* Learning programs through our Academies and the opportunity to earn qualifications while you work
* Opportunity to develop your talent and grow within your property and across the world!
* Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet ‎21
Your team and working environment:
Pullman ZamZam Makkah stands as a distinctive landmark in Makkah, located in
the spectacular Abraj Al Bait complex, directly adjoining Masjid Al Haram and
the holy Kaaba in the very heart of Makkah facing King Abdulaziz gate. This
masterpiece offers the finest hospitality in Makkah, having ‎1315 elegantly
appointed rooms and suites with extravagant amenities, two contemporary dining
options and five-star-deluxe services filled with spirituality while enjoying
direct views over the holy Kaaba.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and
promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can
find a job and brand that matches your personality. We support you to grow and
learn every day, making sure that work brings purpose to your life, so that
during your journey with us, you can continue to explore Accor's limitless
possibilities.
By joining Accor, every chapter of your story is yours to write and together
we can imagine tomorrow's hospitality. Discover the life that awaits you at
Accor, visit https://careers.accor.com/
Do what you love, care for the world

Job Description

Reservation Agent - Saudis Only

We are looking for a Reservation Agent in Pullman Zamzam Makkah who can be a
great assist to the Reservation department and help in the development of the
hotel.
Being a Pullman employee means embodying and conveying the brand mindset
through the values of open mindedness, forward thinking and drive.

What you will be doing:

• To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.


• To recognize potential clients and to transmit information to the Sales Department.


• To recognize VIP guests and to apply the concerned policies.


• To maintain a good commercial relationship with all the bookers: guests/companies/agencies.


• To promote the Accor loyalty programs and the hotel promotions.


• To respect the privacy of the guests and the confidentiality of the information.


• To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.


• To report all guest comments or complaints.


• To call the supervisor or manager for advice in serious cases or if an approval is required.


• To properly use the telephone etiquettes as per Pullman standards.


• To have a perfect knowledge of room types and rate structure.


• To ensure the accuracy of all booking information entered in the PMS.


• To maintain an accurate Guest History, Guest Profile


• To have a perfect knowledge of the hotel configuration and products.


• To achieve Quality Tools and Yield Management performance.


• To know the competitors and to gather information about their activities and sales.


• To provide updated reports and statistics to the Management and other departments.


• To follow up availability and rate charts on TARS and other booking systems / channels.


• To follow daily check-lists.


• To fulfill administrative tasks and filing.


• To properly use and maintain the reservation communication system (telephone, fax, e-mail).


• To be aware of and to follow emergency and security procedures.


• To read and update logbooks.


• To maintain appropriate stock level for the smooth run of the reservations operations and to initiate requisitions accordingly.


• To maintain a clean and tidy working area at all times.


• To be updated with the latest administrative, organizational, operational or other changes and news.


• To share daily activity highlights with the supervisor and manager including internal and external guest opportunities.


• To maintain an atmosphere of high morale and a happy working relationship among the team.


• To respect schedules, terms and deadlines as agreed with the Management.


• To attend a daily line up briefing with the reservations team.


• To support reception training in reservation techniques and procedures.
  To carry out special projects according to the assignments

Qualifications

Your experience and skills include:
* Saudi Nationality ONLY
* Excellent Fluent English Language
* Experience in the same field is preferable
* Strong attention to detail, highly responsible, organized & reliable
* Strong interpersonal and problem solving abilities
* Ability to multi-task and work well under pressure
* Excellent communication skills