Guest Relations Manager - Front Office - Jumeirah Beach Hotel

Guest Relations Manager - Front Office - Jumeirah Beach Hotel - (220000P4)

About Jumeirah & the Hotel:
Jumeirah Group, a member of Dubai Holding, has been making a distinguished
impact on the global hospitality market for more than two decades with its
Stay Different™ brand promise.
Its award-winning destinations, such as the iconic Burj Al Arab Jumeirah,
position service beyond expectations, elevated dining destinations and
surprising architecture and design at the heart of every guest experience.
Today, Jumeirah operates a world-class portfolio of ‎23 properties across the
Middle East, Europe and Asia and employs over ‎8,000 colleagues, representing
over ‎106 nationalities.
As Jumeirah continues to expand its global portfolio and scales up its
operations to the next level of growth, it remains fully committed to
developing and empowering our colleagues to excel in world class environments.
Jumeirah is committed to embedding equality, diversity, and inclusion in all
its practices, embracing a culture that celebrates diversity.
Jumeirah Beach Hotel , Dubai's premier lifestyle destination, is located
on Jumeirah Beach Road just ‎15 km from the city centre and ‎25 km from Dubai
International Airport. The ‎26-floor hotel has a curved design which represents
the shape of a breaking wave and offers pristine private beaches with
undisturbed views of the Arabian Gulf.
With ‎599 sea-facing rooms and suites and ‎19 private villas, as well as ‎21
restaurants and bars, extensive conference and banqueting facilities, a
private marina, Sinbad's Kids Club, Talise™ Spa, and direct complimentary
access to Wild Wadi Waterpark™ for all guests, the hotel continues to redefine
the holiday experience.
About the Role:
An opportunity has arisen for a Guest Relations Manager to join the Front
office department at Jumeirah Beach Hotel.
The main duties and responsibilities of this role:
* To check arrivals lists for the following day and ensure that all departments are informed via daily 'VIP In House' lists.
* Update and maintain guest profiles and accurate guest history records, including the recording of guest information received from other hotels or departments and the guest's preferences.
* To ensure that all relevant departments are advised of guest history requests/preferences prior to arrival.
* To liaise with the Reservations Department after receiving completed Guest Preference forms, and action them accordingly.
* To complete and file arrival checklist for all VIP arrivals and other arrivals if operation permits.
* To ensure that daily 'Courtesy Calls' by telephone are undertaken.
* To check all VIP arrival suites (and other arrival suites) for the day and report any issues to be raised to the relevant departments.
* To ensure that orders are placed to ensure timely delivery of VIP amenities for arriving and in-house guests
* To spot-check the delivery of amenities of in-house long-staying guests.
* To ensure that welcome folders and welcome cards are prepared for all arrivals
* To assist with guest's escort and ensure that every guest is escorted upon arrival to the hotel.
* To ensure that every guest checking in is offered a welcome drink.
* To oversee the organization of the guest cocktail and communicate approximate numbers of attendees to the relevant departments.
* To supervise the Guest Services Executive/Guest Relations.
* To be visible and available to our in-house guests, making regular contact and obtaining feedback on the hotel's facilities and services.
* To encourage our guests to complete our in-house Guest Questionnaire prior to their departure.

About You:
* Bachelor's degree
* Working with a culturally diverse workforce.
* At least ‎2 years' Experience or similar in a ‎5-star hotel with a minimum of ‎300 rooms
* Able to effectively Communicate with all levels of colleagues and Management.
* Fluency in written and spoken English
* Knowledge of Microsoft Office applications
* Knowledge of front office application
* As per the Jumeirah Management competencies
* Excellent Opera Knowledge (Front Office Applications)
About the Benefits:
We offer an attractive tax-free salary, paid in Dirhams (AED), the local
currency of the UAE. In addition, we offer reduced hotel rates across our
properties globally, excellent leave and health care package, flights home,
life insurance, functional incentives, ‎50% discount off Jumeirah F&B Outlets
and reduced hotel rates.

Primary Location: United Arab Emirates (AE)-Dubai-Dubai
Job: Jumeirah Job Group
Organization: Jumeirah Beach Hotel [JBH]
Job Posting: Jun ‎22, ‎2022, ‎12:07:‎27 PM