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WFP celebrates and embraces diversity. It is committed to the principle of
equal employment opportunity for all its employees and encourages qualified
candidates to apply irrespective of race, colour, national origin, ethnic or
social background, genetic information, gender, gender identity and/or
expression, sexual orientation, religion or belief, HIV status or
disability.

TERMS AND CONDITIONS

JOB TITLE :
IT Operations Officer - Emergency Preparedness & Response (EPR) - NOA

TYPE & LEVEL OF CONTRACT:
National Fixed-term - NOA

DURATION & START DATE:
‎1 year, renewable

UNIT/DIVISION :
IT and Telecommunications (TC) services,

DUTY STATION* *(City, Country):
Regional Bureau in Cairo (RBC), Cairo, Egypt

Note: Egyptian nationals/citizens ONLY ** _are eligible to

apply._
This vacancy announcement will also be used to build a roster of
prequalified applicants for future opportunities within the same job
profile.**

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian
agency fighting hunger worldwide. The mission of WFP is to help the world
achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to
ensure that no child goes to bed hungry and that the poorest and most
vulnerable, particularly women and children, can access the nutritious food
they need.
WFP's Regional Bureau for the Middle East and Northern Africa (RBC), based in
Cairo, Egypt, provides strategic guidance, policy/technical support, and
direction to WFP operations and activities in ‎16 countries: Algeria, Armenia,
Egypt, Iran, Iraq, Jordan, Lebanon, Libya, Moldova, Morocco, State of
Palestine, Syria, Tunisia, Turkey, Ukraine, and Yemen. These country offices
aim to assist roughly one-third of all of WFP's beneficiaries (approx. ‎30
million) in some of the most critical humanitarian emergencies of our time.
RBC is also active in the 'Changing Lives' side of WFP's mandate, helping
national governments and local communities improve nutrition, livelihoods,
school feeding, social protection, climate, and disaster risk reduction, and
other programmes that build resilience and support development.

WHY WORK AT WFP

SAVING & CHANGING LIVES* *❤
Make a difference, the world will notice.
We are driven by our mission to fight world hunger and feed people 's dreams
of a brighter future.

GLOBAL COMMUNITY
Build bridges that unite people across the world.
Being part of a global, diverse and multicultural community like WFP, will
continuously expose you to new ideas and perspectives.
How we deliver our mission in a deep respect for personal and cultural
differences and close collaboration between every member of our global team,
will certainly enrich your experience and knowledge on so many levels.

UNLIMITED POSSIBILITIES
Unlock possibilities you never thought you'd find.
WFP goes anywhere it is needed and does whatever it takes to get the job done.

LIFE-CHANGING EXPERIENCE
Reach beyond yourself and discover your true potential.
WFP offers the kind of life-changing experiences you 're unlikely to find in
many other organizations.

Join us to make a difference
Watch this video to know more about us!!
Link: https://www.youtube.com/watch?v=3mzGbaRAhz8 &feature=youtu.be

ORGANISATIONAL CONTEXT

WFP Technology Division (TEC, formerly known as the IT Division) is the
digital business engine of the World Food Programme, providing the business
with multi-pronged and resilient technical capabilities able to respond with
the agility required in humanitarian operations. Technology and connectivity
are rapidly reaching some of the most vulnerable people and places affected by
crisis, but they are also increasingly expanding to the services responding to
those same crises. As one of the main humanitarian actors, WFP has the
opportunity and the obligation to leverage data and technology to better know
and serve those in need by digitally transforming the way it works.
Technology and connectivity are rapidly reaching some of the most vulnerable
people and places affected by crisis, but they are also increasingly expanding
to the services responding to those same crises. As one of the main
humanitarian actors, the World Food Programme (WFP) has the opportunity and
the obligation to leverage data and technology to better know and serve those
in need by digitally transforming the way it works. Such ambition led to a
plan aimed at establishing, integrating, and mainstreaming the core elements
of an end-to-end digital business process.

JOB PURPOSE

To support the delivery of efficient and effective IT and Telecommunications
(TC) services, contributing to sound, innovative solutions that enable staff
to deliver food assistance to beneficiaries, in line with WFP 's strategy.
The incumbent will apply their knowledge, skills, business analysis tools, and
techniques to ensure that the organization's global requirements and
expectations are met. The incumbent will contribute to the management and
continuous improvement of the TEC Emergency Preparedness & Response (EPR)
framework for the Region as well as to the development of telecommunication
services for emergency operations and for day-to-day needs. This role will
apply their knowledge, skills, business analysis tools, and techniques to
ensure that planning, design, testing, and implementation activities are
carried out for innovative telecommunication solutions, beneficial to WFP.

KEY ACCOUNTABILITIES (not all-inclusive)

• Support the budgeting, planning, and deployment of IT and Telecommunications systems, that are aligned with business needs, in accordance with WFP corporate standards.


• Provide support to maintain IT and Telecommunications systems and networks, ensuring appropriate data security and access controls considering both local and wide area network issues; and supporting users to get maximum benefits from them.


• Install and configure new computer hardware for improving and upgrading system performance; support any technology upgrades as required.


• Provide data and documentation to support the procurement of TC/IT equipment and services at and in line with WFP rules and regulations.


• Collate data and contribute to the preparation of accurate reports on IT/TC investments and costs, providing information to inform decision-making by stakeholders.


• Develop technical skills and knowledge, and build awareness of industry developments.


• Respond to queries from users, understanding and resolving issues, providing advice, and ensuring IT policies, procedures, systems, and tools are correctly applied to support them.


• Guide junior staff, acting as a point of referral and supporting them with analysis and queries.


• Support the capacity building of staff through the organization and/or review of training programs aimed at developing skills/knowledge in IT and TC.


• Coordinate with other UN agencies to network, align activities and support possibilities of inter-agency collaboration in the field of IT and Telecommunications.


• Interact effectively with colleagues and user groups to understand their needs and provide
  appropriate technical support.

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• Follow standard emergency preparedness and contingency planning practices to ensure WFP is able to maintain basic IT services and/or quickly respond and deploy resources to affected areas at the onset of a crisis.


• Follow operational plans and deliver resource requirements at the onset of an emergency.


• Review and analyse the TEC EPR framework, and identify needs in the formation and/or evaluation of TEC emergency protocols, policies, and SOPs. Decide and recommend a course of action that will best address the problem to the IT staff in Country Offices (CO) and TEC teams.


• Ensure timely analytics and reports on emerging concepts relating to telecommunications technologies beneficial to WFP emergency operations and staff safety and security.


• Perform any other duties as required.

WFP LEADERSHIP FRAMEWORK

Leads by Example with Integrity
Drives Results and Delivers on Commitments
Fosters Inclusive and Collaborative Teamwork
Applies Strategic Thinking
Builds and Maintains Sustainable Partnerships

Lives the WFP values and shows humanity and integrity by role modeling
care for others

Delivers on commitments and adapts readily to change

Is inclusive and collaborative , and contributes to a culture of
learning and personal growth

Demonstrates commitment to gather perspectives, analyse options and risks,
and propose new ways of doing things

Builds and nurtures external partnerships and collaborates with partners
to deliver common objectives

Different expectations of behaviour are defined depending on your grade and
role/responsibilities within WFP.

STANDARD MINIMUM QUALIFICATIONS

Education:
Advanced university degree in Computer Science or other relevant fields and
five years of experience, or First University degree with additional years of
related work experience or training/courses.

Language:
Fluency (level C) in English language and Arabic

Experience:
Five years or more of post-graduate progressively responsible professional
experience in telecommunication and IT systems analysis, design, and
development.
Has assisted in the design and implementation of ITIL service management
systems for handling customer requests.
Has performed user support activities resulting in timely, high-quality
delivery of services to the user community, including the emergency operations
user community.
Has assisted with the specification, development, research, and evaluation of
client standards.
Experience in the development, deployment, and delivery of telecommunication
and IT solutions and/or services preferably in field emergency operations.
Experience in client-facing roles in technology implementation projects.
Experience in collaborating with different humanitarian actors or different
service providers to design and decide on user services.
Complex project management skills requiring innovative recommendations and
approaches.
Experience in IT Policy writing is desirable.

KNOWLEDGE AND SKILLS

• Knowledge of WFP core operations, particularly emergency response, including operating procedures, protocols, technologies, and equipment is desirable.


• Applies a thorough understanding of the business, customers, new IT technologies, and techniques to implement improved solutions and define service levels, standards, and the monitoring process for client service staff.


• knowledge and hands-on experience in telecommunication systems including computer networks, satellite voice and data, and related telecommunication systems and radio communication systems.


• Strategic thinking, business analysis, and ability to translate user requirements into new processes and solutions.


• Builds partnerships by seeking out opportunities to work with others Collaborates to deliver common objectives

DEADLINE FOR APPLICATIONS

Qualified Female candidates are especially encouraged to apply.

Deadline to apply for this position is 21st February ‎2023 (‎11:59 PM Cairo
Time).

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WFP has a zero-tolerance approach to conduct such as fraud, sexual
exploitation and abuse, sexual harassment, abuse of authority and
discrimination. All selected candidates will be expected to adhere to WFP 's
standards of conduct and will therefore undergo rigorous background
verification internally or through third parties. Selected candidates will
also be required to provide additional information as part of the verification
exercise. Misrepresentation of information provided during the recruitment
process may lead to disqualification or termination of employment
WFP will not request payment at any stage of the recruitment process
including at the offer stage. Any requests for payment should be refused and
reported to local law enforcement authorities for appropriate action.